Heather Mikesell

Chatham Bars Inn Introduces a Girlfriends Seaside Escape

Discover a girlfriends' getaway that will reveal the future to spa-goers
While it has been some time since I last participated in a girls’ getaway, I’m always on the lookout for a fun-themed weekend to invite my friends. I recently came across a female-focused package that definitely fits the bill. From Jan. 18-20, Chatham Bars Inn (Cape Cod, MA) is offering the Girlfriends Seaside Escape. The weekend begins with the Martinis...

Customer Service Tips to Improve Your Client Relationships

Dermalogica's VP of Customer Service Reveals Her Eight Simple Rules
It should come as no surprise to learn that customer service is at the heart of any spa. It's certainly one of the first things I notice, and I'm sure I'm not alone in that. It's always a great time evaluate the customer service your spa delivers and look for ways you and your staff can improve. Here, Dermalogica 's...

ULTA Beauty Reveals its Top Five 2013 Resolutions for Beautiful Skin

What can you do to make your skin and your clients' better in 2013?
Because the New Year is a good time to adopt change, I'm always looking for ways to improve my current routines. To help people like me, ULTA Beauty recently unveiled its top five skin resolutions for 2013, which also coincides with the company's Love Your Skin events. Nationwide, stores will feature advice on top skincare techniques, live demos, and tips...

Help Wanted

Discover how a lack of qualified spa management candidates is one of the biggest challenges facing the industry and how it could affect your spa.
In a time when jobs are scarce, you wouldn’t think finding experienced help would be an issue. However, when it comes to hiring a new spa director, it can be a lengthy and labor-intensive process to find the right candidate. According to a recent study released by the Global Spa & Wellness Summit (GSWS), it is an issue that many spas may soon experience. In fact, it’s not only one of the industry’s greatest challenges but also one of its...

Alpine Refuge

The Spa at Viceroy Snowmass (CO)
A lavish spa in Snowmass, CO, draws on various cultural influences to give guests the ultimate Rocky Mountain high.
Known as a playground for the rich and famous, Aspen has a multitude of charms to entice visitors to its stunning slopes. That, of course, is exactly what Viceroy Hotels and Resorts is counting on with the Viceroy Snowmass (CO), its first mountain resort. While there is plenty of mountain adventure to be had at the resort, guests won’t feel...

Uncork a Bottle of Bubbly for Holiday-Stressed Skin

A famed facialist reveals her recipe for fabulous skin this season.
Although I love the holidays, I don't necessarily love the toll they take on my already dehydrated skin. Fortunately, New York City facialist Cecilia Wong has a solution. Here, she shares a recipe to rejuvenate stressed skin using grapes and bubbly. The timing couldn't be better, as we prepare to toast the New Year. Cecilia Wong's Champagne Mask INGREDIENTS: 3...

Resolve to Incorporate More Happiness Into Your Spa This Coming Year

Make 2013 the happiest year yet for your spa.
Recently, I read a story on 10 things you can do to be happier in your home . Many of the ideas resonated with me as being simple things I can incorporate in my daily life, such as setting an intent for each day and doing small favors for the people in my life without expecting anything in return. The...

A New Year's Resolution For Which to be Grateful

Discover why you should incorporate one in your spa
Now that it looks like the world is going to keep turning, I'm thinking that's just one more thing for which I'm thankful. Recently, I came across the idea to create a gratitude jar. Basically, the idea is to fill a Mason jar (or whatever container you can find) with notes about the good things that happen throughout the year...

SpaFinder Offers Public Service Video for Bad Gift Givers

Learn what not to give this holiday season
If you've already started getting gifts you'd rather have left unopened, then you'll appreciate this unscripted video from SpaFinder on some of the worst gifts received during the holiday season. Consider it a public service announcement for bad gift givers. These cautionary tales may just make you think twice before regifting that diet cookbook. Enjoy it here and don't hesitate...

Spa Week Introduces Discounted Holiday Gift Card

What last-minute gift idea is sure to please?
For those of us working in the spa industry, the health and wellness benefits are obvious. However, many still view treatments as merely pampering indulgences. That's just one of the reasons I love to share the gift of spa with friends and family who wouldn't otherwise treat themselves. If you haven't finished your holiday shopping this season, you may want...

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