Heather Mikesell

In What Ways Do You Empower Your Staff?

"In staff meetings, I ask employees for their feedback. We discuss how to give savvy service and how each provider has the opportunity to make a difference with their guest, perhaps by offering a glass of complimentary wine during a nail treatment or giving a discount coupon to a guest for future treatments. With our front desk staff, we empower each [employee] to resolve any conflict before the customer leaves the spa, either by waiving a fee or giving a...

What is your spa's biggest challenge, and how have you handled it?

What is your spa's biggest challenge, and how have you handled it?
"One of the greatest challenges we've faced has been educating the public on the value of the services we provide. We have a competitively priced menu and are located in a relatively wealthy area, yet convincing the public that $78 for a one-hour massage is money well spent can be difficult. It has always amazed me that other service professionals, such as plumbers or computer technicians, can command $75 to $100 an hour with no questions asked, and they're working...

Stillwater Spa

In the style traditional alpine lodge, a new resort spa in Lake Tahoe makes its mark with a mountain -inspired menu that appeals to both visitors and locals alike.
Located on tahoe 's north shore, stillwater spa at the hyatt regency lake tahoe resort,spa and Casino (Incline Village, NV) benefited from the property's recent four-year $60 million renovation. The addition of the new 20,000-square-foot spa gives guests and locals a place to relax and unwind. With its use of dark wood and stone, the spa's lodge-inspired decor complements its...

How have you improved customer service?

How have you improved customer service?
"WHEN I OPENED GLOW SKIN SPA FIVE YEARS ago, I knew early on the importance of customer service. We have a solid, loyal client foundation, so everything we do is evaluated on a monthly basis. We treat everyone with the utmost respect and kindness. We make sure they are comfortable, hydrated, and relaxed at all times. We never rush our clients, and we give them what they need and deserve every time they step through our door. It's also about...

Andean Treasure

Nestled in the mountains of Ecuador, a popular hot springs spa makes the most of its natural assets.
ALTHOUGH ECUADOR IS RARELY THOUGHT OF AS A PRIME SPA destination, the country is home to the famed Termas de Papallacta, natural hot springs found approximately 40 miles outside of Quito, the capital of Ecuador. Rich in historical significance, the hot springs are located on the Cinnamon Trail, which explorer Francisco de Orellana traveled in 1542 when he crossed the...

South of the Border

Guests find a sacred space and sense of balance at Mexico's stunning Grand Velas Spa.
Located in Nuevo Vallarta, Mexico, just 15 minutes outside of historic Puerto Vallarta, Grand Velas All Suites & Spa Resort is helping to transform what is fast-becoming a preferred destination in its own right. Opened in April of 2003, the beachfront resort features one of the largest and most luxurious spas in the area. The mission of Spa Grand Velas...

THE SPA AT LA COSTA

After a complete overhaul, as part of an extensive renovation, the country's first full-service resort spa gets a new lease on life.
Opened in 1965, La Costa resort and spa in Carlsbad, CA, was the first U.S. resort to introduce a full-service spa. As part of the resort's $140 million renovation, a new spa-The Spa at La Costa-was recently unveiled to take the place of the original. In addition, the renowned Chopra Center at La Costa, founded in 2002 by physician and...

Caudalie Vinotherapie Spa at the Kenwood Inn

With grape-inspired products and treatments, this charming spa captures the romance of the surrounding vineyards.
Located in the heart of california wine country, the family-owned Kenwood Inn & Spa (Sonoma, CA) epitomizes true romance with its stunning architecture, which is reminiscent of an Italian villa. An ideal retreat for two, it has served as the romantic setting for numerous proposals. Opened in 1990 by Terrence and Roseann Grimm, the inn recently underwent a $9 million...

Software Savvy

Chose the appropriate software package for your spa and learn how it can transform the way you do business, communicate with clients, and utilize gift certificates.
Logistically speaking, giving clients what they want when they want it can be a challenge. There's usually more going on behind the scenes than what meets the eye. The booking process, for example, involves a number of factors that need to be taken into consideration in order to ensure a seamless client experience. From a client's preferred treatment time to therapist and room availability, booking isn't always the open-and-shut case one would think it should be. However, with the right...

Pampering Pedicures

The Perrier Jouët Patio Pedicure The Perrier Jouët Patio Pedicure at the Nob Hill Spa at the Huntington Hotel (San Francisco) offers the ideal way to usher in the summer season. Available May 1 through October 31, the decadent pedicure is set on the spa's sun deck, 30 stories above the city. Enjoying panoramic views of the city skyline, the guest relaxes in a chaise lounge with a glass of Perrier Jouët champagne. The stage is set for the $85,...

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