Heather Mikesell

In Focus: The Spa at Salish Lodge

Spa-goers get a beautiful locale and a taste of Asia at a popular romantic retreat in the Northwest.
Situated at the base of the Cascade Mountains and overlooking a 268-foot waterfall, Salish Lodge & Spa in Snoqualmie, WA, captures the spirit of the Northwest with its stunning and dramatic setting. Located just 30 miles outside of Seattle, it is the ultimate getaway for those looking to escape the congestion and chaos of everyday life. Featuring an Asian-inspired design,...

AmorePacific

A popular Asian skincare company makes its mark with the debut of its first U.S. spa.
A cult favorite in asia, amorepacific skincare blends a rich history of tradition with a modern-day sensibility. The same can be said of AmorePacific Beauty Gallery and Spa (New York City), the global skincare company's first foray into the U.S. spa market. Located in the heart of Soho, one of the city's trendiest neighborhoods, the spa is a study in...

What is Your New Year's Business Resolution?

"Our resolution is to truly listen to our clients. Our approach has always been to create an intimate, personalized spa experience. Our clientele demand the highest level of comfort and service, and we believe they deserve it. By spending a few minutes at one of Madison Avenue's charming cafes with a client after a treatment, we hope to gain valuable insight into what truly constitutes the ultimate spa visit. Our goal is to continue building the trustworthy, personal relationships that...

In What Ways Do You Empower Your Staff?

"In staff meetings, I ask employees for their feedback. We discuss how to give savvy service and how each provider has the opportunity to make a difference with their guest, perhaps by offering a glass of complimentary wine during a nail treatment or giving a discount coupon to a guest for future treatments. With our front desk staff, we empower each [employee] to resolve any conflict before the customer leaves the spa, either by waiving a fee or giving a...

Stillwater Spa

In the style traditional alpine lodge, a new resort spa in Lake Tahoe makes its mark with a mountain -inspired menu that appeals to both visitors and locals alike.
Located on tahoe 's north shore, stillwater spa at the hyatt regency lake tahoe resort,spa and Casino (Incline Village, NV) benefited from the property's recent four-year $60 million renovation. The addition of the new 20,000-square-foot spa gives guests and locals a place to relax and unwind. With its use of dark wood and stone, the spa's lodge-inspired decor complements its...

What is your spa's biggest challenge, and how have you handled it?

What is your spa's biggest challenge, and how have you handled it?
"One of the greatest challenges we've faced has been educating the public on the value of the services we provide. We have a competitively priced menu and are located in a relatively wealthy area, yet convincing the public that $78 for a one-hour massage is money well spent can be difficult. It has always amazed me that other service professionals, such as plumbers or computer technicians, can command $75 to $100 an hour with no questions asked, and they're working...

How have you improved customer service?

How have you improved customer service?
"WHEN I OPENED GLOW SKIN SPA FIVE YEARS ago, I knew early on the importance of customer service. We have a solid, loyal client foundation, so everything we do is evaluated on a monthly basis. We treat everyone with the utmost respect and kindness. We make sure they are comfortable, hydrated, and relaxed at all times. We never rush our clients, and we give them what they need and deserve every time they step through our door. It's also about...

Andean Treasure

Nestled in the mountains of Ecuador, a popular hot springs spa makes the most of its natural assets.
ALTHOUGH ECUADOR IS RARELY THOUGHT OF AS A PRIME SPA destination, the country is home to the famed Termas de Papallacta, natural hot springs found approximately 40 miles outside of Quito, the capital of Ecuador. Rich in historical significance, the hot springs are located on the Cinnamon Trail, which explorer Francisco de Orellana traveled in 1542 when he crossed the...

THE SPA AT LA COSTA

After a complete overhaul, as part of an extensive renovation, the country's first full-service resort spa gets a new lease on life.
Opened in 1965, La Costa resort and spa in Carlsbad, CA, was the first U.S. resort to introduce a full-service spa. As part of the resort's $140 million renovation, a new spa-The Spa at La Costa-was recently unveiled to take the place of the original. In addition, the renowned Chopra Center at La Costa, founded in 2002 by physician and...

South of the Border

Guests find a sacred space and sense of balance at Mexico's stunning Grand Velas Spa.
Located in Nuevo Vallarta, Mexico, just 15 minutes outside of historic Puerto Vallarta, Grand Velas All Suites & Spa Resort is helping to transform what is fast-becoming a preferred destination in its own right. Opened in April of 2003, the beachfront resort features one of the largest and most luxurious spas in the area. The mission of Spa Grand Velas...

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