Leslie Lyon

Five Steps to Drive Successful Wealth Metrics

If you believe your personal or business net worth defines your success, then your goals and behaviour’s will need to be financially driven in order for you to feel successful. If you believe the value you provide to clients defines your success, then your goals and behaviour’s will need to be more value-driven. Ideally, you will be able to achieve a satisfying level of both, but first, you must ask yourself: What is the formula I will use to accomplish...

Strategic Planning - A Spa Management Priority

Strategic Planning starts with the end in mind It is a disciplined, yet agile action plan carried out by management that includes collecting data and using that data to make informed choices that will strengthen business operations. It helps you identify your core values, the vision you want to ensue, where you can make a difference, and what you will have to do to succeed at it. It allows you to then observe which of those desired values are currently...

5 Very Hot CULTURE metrics you need to Know!

Your CULTUREmetrics are what provide workplace enhancement and foster business growth. Forging your culture must be deliberately developed, daily. So before we can even discuss CULTUREmetrics, leaders need to develop actionable, high impact ways to help breathe new life into old habits. Ensuring your company culture is a tangible commodity that actually impacts the business in a positive way; and not a nonentity that only pretends to serve the business, is a 3-step process: 1. Leaders - Hire for culture...

50 Things your Clients LOVE to Hear

Let’s bring some music to our clients ears! You’ll recall reading our blog awhile back titled “ 50 Things your Clients NEVER Want to Hear “. As you compare those unenthused ‘one liners’ with these genuinely enthusiastic responses below, you will see that closed minds close doors; open minds open opportunities. Take your wow factor from just visual, to fully mindful and watch your business grow. Note : The customer comps/solutions we have provided below may not match your philosophy...

Spa Startups: Spa Management's Biggest Threat?

My sources have been pointing to a fairly significant upswing in spa entrepreneurs coming back on-stream, and in this recent study I unearthed at Small Business Trends, a research report conducted in 2012 by Global Entrepreneurship Monitor (GEM) was highlighted. It was interesting to see that the indicators I have been receiving, are in fact validated within this report. “Entrepreneurial Optimism” is on the rise There is an increasing population who believe there are good opportunities in starting a business...

Staffing Up Formula made Easy

Staffing up your Spa Service Professionals is a key component to the success of your spa business, not only on a week to week basis, or as you plan for campaigns and promotions, but most importantly, when it’s time to forecast (re-evaluate) your service staff requirements for each new year. Under or over-staffing your spa is always a critical error, whether you realize you’ve done it or not. It is a piece of the puzzle that must fit snuggly into...

2 ‘No Fail’ Staff Retention Strategies

The available positions in a spa business are limited by the number of people who are required to do the job. As you move upwards to the top of your spa organizational chart, the numbers of those who plan, manage and oversee the work, decreases. But in many cases, those at the top of the organizational chart, are not only managing the work; they are also doing the work… and it can be pretty challenging getting all that work done...

Five Hard Skills Spa Management Cannot Ignore

Whether you are currently in a spa management position, or are an aspiring Spa Manager, these core competencies are 5 of the skills considered to be among the most important ‘hard skills’ a Spa Manager needs to possess, as revealed in a 2012 Report on the state of Spa Management education worldwide. But although very important to the spa management position, at the same time, they may be among the most difficult to find. Some of this training is certainly...

4 Ways to Calculate Client Value and Grow your Business

Not all clients hold the same (potential) value when it comes to your business. So it’s important to consider why you might be handling a client you only see twice a year, the same way you are handling a client that comes in every week. Developing service standards based on existing and potential client value is a logical thing to do, if you want to do more of what is working, and less of what isn’t. In a nutshell, your...

Rising Supplier Costs = Raising Spa Prices - Part 2

1. Retail Costs and Commissions Paid Let’s say if a jar of cream sells for $100.00, you have probably paid $50.00 (50%) for the cream; you may also be paying $10.00 (10%) staff retail commission on the sale of the cream; and your miscellaneous costs could be $5.00 (5%), which might include samples, testers, shipping, receiving, merchandising, etc. This equates to $65.00 in costs for a gross profit of $35.00, or 35% on that $100.00 sale. Now, if the cost...

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