ResortSuite, a hospitality management software solutions company, will host its User Conference focused on the theme of “Driving Business Excellence Through Superior Guest Experiences” March 28 to 30 at the Omni King Edward Hotel (Toronto). During this two-day interactive event, resort, hotel, and spa operators from across the globe will learn about revenue management best practices and the latest hospitality technology trends. ResortSuite also expects a wide variety of hospitality executives from vice presidents of operation and general managers, to IT managers and spa directors, as well as prestigious properties such as Champneys luxury health resorts in the United Kingdom, Hershey Entertainment & Resorts, Montage Hotels & Resorts, and Omni Hotels & Resorts to attend. During the conference, there will be exclusive keynote speeches from Bryan K. Williams, Ph.D., a renowned service and leadership excellence expert and author of “How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty” (Bryan K. Williams, 2016). His interactive keynote sessions aim to educate ResortSuite users on how to build a highly engaged service team and analyze case studies from customers that deliver the ‘wow factor’ to guests using ResortSuite features. The conference will also include general sessions discussing a product roadmap, online guest engagement strategies, and advanced revenue management. “Today’s modern travelers expect authentic integrated experiences of wellness, leisure, dining, and culture,” says founder and CEO Frank Pitsikalis. “The freedom to personalize and plan their entire stay under a single online booking session has been proven to increase revenue across amenities for destination properties. Our User Conference is an opportunity for our customers to learn to use ResortSuite to its fullest potential, as the necessity to integrate technology to deliver superior guest experiences has never been more vital.”