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Celebrating Happy Hour

Discover How Happy Hour Can Boost Your Business
Like most people I know, I’m a fan of happy hour. Not only is it an ideal way for restaurants and bars to entice new and repeat customers, it is also a great idea for spas looking to do the same. I recently came across a new threading happy hour at Sumita Beauty (Las Vegas). Every Tuesday and Wednesday from...

Say Goodbye to Dry Skin with VMV Hypoallergenics's Moisture Milk

An editor ends her quest to find the perfect moisturizer.
As an editor for American Spa , a slew of beauty and health products come across my desk on a daily basis. And while I do enjoy trying new things, there are some tried-and-true products that I usually won't substitute. So when I left my normal face moisturizer and my sister's house last weekend, I reluctantly went into my beauty...

Customer Service—It Isn't What It Used to Be

Is Customer Service a Lost Art?
While I don't consider myself to be an especially demanding customer, I do expect to be acknowledged and treated with respect. Unfortunately, it seems that many businesses I rely on have forgotten the fundamentals of good customer service. I spent this past summer writing complaints to Hampton Jitney, a bus service that transports travelers from New York City to the...

Great customer service: I LOVE IT and I LOVE TO GIVE IT.

I LOVE MY PHONE and my employees love them too. I am certain you and your staff does too. However, phones are not good in the workplace especially when turned on.
It feels so good to be taken care of. I craved coffee and it was so hot here Sunday in sunny Florida I wanted to try a McDonald’s Mocha Frappe. Never had it before, was tired of seeing the commercials, and not tried one yet. They had a special on them …count me in! The girl who took my order...

Get the Latest News from IECSC Florida Exhibitors

Check out the latest happenings from a few of the exhibitors at next weekend’s event.
IECSC Florida ( www.iecsc.com ) is coming up next weekend, Oct. 16-17, at the Broward County Convention Center in Ft. Lauderdale, FL. The event will feature exciting manufacturer classes, a leading education program, and the industry’s latest products, equipment, and more. Here, check out news from a few of IECSC’s top exhibitors: Vitelle Labs Vitelle Labs will be offering three...

Its that time of year again…SPA week!

Spa Week
Its that time of year again…SPA week is officially here. It is their time to shine and yours to save a dime. Book your appointment for relaxation.
It's that time of year again… SPA week is officially here! It is their time to shine and yours to save a dime . Book your appointment for relaxation. If you have always wanted to experience another spas services on the cheap or to check them out. Now’s your time. Select spas around the country and perhaps your spa too...

Celebrating the Democratization of Spas

Spa Week is Coming to Town.
Yesterday, I attended the Spa Week Media Party in celebration of next week’s annual Fall Spa Week Event (Oct 10-16), which offers $50 treatments at participating spas. There, I was joined by a host of health, beauty, and fashion media professionals in experiencing the world of spa. From complimentary chair massages to accupuncture treatments and more, attendees like myself got...

SpaEvidence.com Provides Support for Spa & Wellness Therapies

A new site provides spa operators and spa-goers with valuable stats.
As the editor of American Spa , the most common requests I receive from readers are those for spa stats. Spa owners looking to educate clients on the benefits of various treatments are always seeking factual support and tend to be frustrated when I send them to countless industry sites all over the web. Finally, I have an easy answer...

Can Running Age Our Appearance?

A board-certified plastic surgeon explains "Runner's Face."
I have been an avid runner for years, and I love the way it makes me feel. Not only is it the perfect way for me to clear my head but also it is obviously a great form of exercise. So I was a bit freaked out when I came across an email with the subject line, "Runner's Beware–does crossing...

Stopping the Clock

An editor finally stops worrying about her deepening worry lines.
I’ve always been pretty low-maintenance when it comes to beauty regimens, preferring the most natural route whenever possible. I’ve also never thought much about Botox and dermal fillers until lately when a couple of lines decided to take up permanent residence on my forehead. While the occasional furrowed brow isn’t necessarily cause for concern, a permanently furrowed one most definitely...

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