Your spas are constantly going above and beyond to please spa-goers, and it shows. Each time I visit a spa I am impressed over and over with the attention to detail, personal care, upbeat attitudes, and much much more. Sometimes there is a snafu, but there are many ways you can remedy it to keep the customer. Here's a helpful infographic from Sales Force based on research from American Express that highlights feedback from customers and what you can do to make them happy and loyal. (Though not limited to the spa industry, many of the key points below are relevant in the spa too.)
