spa management

How OPEN is Your Office Door?

Is an "Open Door" Policy slowing you down?
During an executive coaching session last week, a client expressed concern that she never catches up on the things she needs to do. She is always running behind. So I asked her to describe a typical day at the spa. We quickly realized her open door policy was out of control! Her entire day is filled with interruptions! Anyone can...

“Terms of Endearment” in the Spa?

Did you just call me Sweetie?
I walked into my neighborhood spa the other day to get a manicure and noticed that they had a new receptionist. She seemed to be preoccupied when I walked in. She didn’t say “Hi or Welcome”, so I went in and saw the manicurist waiting for me. Sat down, did my nails and when it was time to check out,...

Exclusive Event Coverage: Day Spa Association's ProKnowledge Workshops

Cara Solomon shares her experience at the inaugural ProKnowledge Workshop in Nashville, Tenessee. "A wise investment that will help spa entrepreneurs and wellness providers become the leaders of tomorrow."
The Day Spa Association has been reinvented with a unique vision and passion to guide the spa leaders of tomorrow. The kick-off event for the ProKnowledge Workshops took place in Nashville. The presentations and round table discussions that ranged from event planning, the future of the spa industry, social media, treatment menu innovations, etc. was thought provoking and powerful. If...

Cell Phones in Spa Treatment Rooms?

Have you had a one handed massage? I was wondering what happened to the therapist’s other hand… this went on for a little while. I was curious, so I lifted my head to check things out only to find her texting! Needless to say, I was shocked! I couldn’
Cell phones, Blackberries, iPhones…. it seems that everyone is so attached to them! No matter where I go, people are always preoccupied with them. Do you remember when we did not have all those devices? In the spa, we always remind our guests to turn off their cell phones in order to enjoy their experience. While I was at a...

The Price We Pay To Be the BEST

As I sat there enjoying the great music and watching the young talented musicians, one thing stuck out: the role of the band director. I thought, I can’t imagine the band without this person. What would they sound like if no one was directing? Sometimes
Steps to a Great Performance I had the pleasure to attend the All County Band performance last weekend. What a great experience! I got to watch my son Charlie, who is 13, play the Tuba in the band with all his musically talented friends. We watched 7 th & 8th, 9 th & 10 th and the 11 th &...

Groupon and me!

Week 2 and five days after my Groupon coupon has run.
YAY! Round One is over. Now on to the next step! Our offer of beauty was: A private makeup session, skin care lesson, and a skin softening aromatherapy hand treatment. It also includes a refreshing signature beverage (alcoholic if they’d like) and a few decadent edibles both served on a silver tray. The offer featured on a Saturday. I was...

What puts the "Professional" in Spa Professional?

"What puts the "professional" in spa professional? Nancy Griffin examines the factors that define professionalism and the unique characteristics that define spa professionals in particular.
I've devoted the past 15 years to delivering business resources to spa professionals. So I've been thinking lately: "What puts the "professional" in spa professional? Business Dictionary defines professionalism as: "Meticulous adherence to undeviating courtesy, honesty, and responsibility in one's dealings with customers and associates, plus a level of excellence that goes over and above the commercial considerations and legal...

Spa management strategies from NYSPA conference

Highlights from 6th annual NYSPA symposium presentations by spa industry leaders.
Earlier this week I attended the 6th annual NYSPA symposium in Rye Brook, NY. NYSPA is an excellent organization, whose mission is to serve as a resource for information, education and advocacy of New York state spa and wellness related businesses. This group who deliverson their promise with an information-packed symposium every year, led by the venerable Professor Mary Tabacchi...