- All spa staff should particpate in gratuities at some level
- Don't put gratuities on a credit card if you can get away with it. Some spas do and build the fees into their expenses.
- Don't discount groups, give them a value-add (product gift, etc.)
- 20% gratuity and service fee built-in
- Staff gets 15%, 5% handling fee
- 15-20% standard gratuity
- Commissions for support staff
- Front desk should get a percentage of retail sales
- Never let staff discuss tips in front of customers or with the front desk staff
- Realize that tipping at the end of a service is stressful for a guest--try to make it as painless as possible