Spa Business Articles

Heaven Sent

heavenly spas by westin, heavenly spa, westin hotels and resorts, brian povinelli
Discover how the branded spas of Westin Hotels & Resorts have become a feast for the senses for spa-goers around the globe.
Thanks to a mission of sensory healing, an assortment of destinations that offer unique indigenous offerings, effective treatments, and enticing extras like signature treatment beds and scents, the Heavenly Spas by Westin are a divine part of the Westin portfolio. Here, Brian Povinelli, senior vice president and global brand leader for Westin Hotels & Resorts, shares his insight on why spa-goers are blissfully blessed when they retreat to one of the company’s 41 fabulous spas. What is your company’s spa...

Five Ways to Tell if Your Workplace is Toxic

Do you work in a toxic environment? Here are five ways to tell if your workplace is damaging and potentially dangerous to your business—and health: Major problems in communication . An initial sign of a dysfunctional, toxic workplace is that there are significant problems in communication, and often across multiple areas—between employees and their supervisors, from management to departments, across departments, with suppliers, and even with customers. Problems can be demonstrated by a lack of communication (often referred to as...

How to Heat Up Your Treatment Rooms

Valentine’s Day is only a couple of weeks away. As a spa business, there are many ways in which you can take advantage of this holiday revolved around love. Chocolate, strawberries, champagne, candles, and decorating with a romantic red decor can all be part of the occasion, but the most important part of prepping for the holiday is the treatments offered on your spa menu. Both men and women want to look and feel their best for their loved ones,...

A Taste of the Orient

Discover how the spectacular spas of this award-winning brand honor their Asian Heritage while providing guests with incomparable wellness offerings.
With a storied history that began in Hong Kong in the 1960s, thanks to its flagship property, The Mandarin Oriental hotels have become synonymous with Asian-inspired luxury. Today, the brand has grown to include 45 properties, representing close to 11,000 rooms in 25 countries. Among the most notable elements of many of these outposts are The Spas at Mandarin Oriental , elegant havens for powerful healing. Here, Andrea Lomas-Gong, head of group spa operations at Mandarin Oriental, explains why well-heeled...

Improving Staff Retention with Authentic Appreciation

Retaining quality employees (whether full-time, part-time or contract) is essential to the health of a service-oriented business. Staff turnover is one of the most non-productive business expenses in the spa industry. The loss of productivity, relational damage with clients, negative impact on staff morale, and additional training time all create significant costs for employers. Research has shown that one of the primary reasons employees quit their jobs is that they don’t feel valued or appreciated. Although approximately 90 percent of...

Nine Habits to Avoid at Work in 2015

With a new year ahead, now is an excellent time to expunge work habits that irritate coworkers and make you less effective. "Achieving success requires more than just doing the right thing," says Geoffrey James, contributing editor and award-winning blogger at Inc.com and author of Business Without the Bullsh*t: 49 Secrets and Shortcuts You Need to Know . "Success also means changing the behaviors that hold you back." Here are nine habits you can do without in 2015: Doing the...

Five Quick Responses to Customer Complaints

The last thing a stressed, dissatisfied holiday customer wants to hear you say is: "You're wrong." What they want to hear is that you understand them, appreciate them, and agree with them on the importance of the value they have cited in their complaint. Here are a few quick scripts to use when responding to customer complaints: Customer Complaint: Rude Service Your customer says: "Your staff was rude and totally unprofessional." You say: "You are right to expect courteous, respectful,...

11 Tips to Help Reluctant Networkers Thrive at Holiday Parties

If you aren't a natural connector, you're probably dreading the coming deluge of holiday events and parties. Sure, you know you should take advantage of the opportunity to network at these gatherings (especially if they're work-related), but small talk and introductions just aren't your forte. You're much more comfortable nursing a glass of punch in the corner and limiting your conversations to people you already know. If this sounds familiar, Alaina G. Levine challenges you to make this the year...

10 Tips for Effectively Handling Customer Complaints During the Holidays

For the customer service sector, the holiday season is crunch time. With more shoppers, more sales, more shipping, more advertisements, and more product demand, there's (so much) more potential for something to go wrong. At the same time, shoppers' expectations are never higher. They don't just want to check every item off their lists; they expect their shopping experience to be fun, festive, and full of good cheer. (It's the holidays, after all!) No pressure, right? Ron Kaufman, author of...

Catskill Charmer

This Hudson Valley treasure keeps its eye on the prize by helping harried New Yorkers feel worlds away from their daily stresses.
Serving as a tranquil oasis in the heart of New York’s Hudson Valley, The Emerson Spa at Emerson Resort and Spa (Mount Tremper, NY) provides the perfect getaway for those looking to escape New York City. Located just outside of Manhattan, the resort provides easy access to the legendary Catskill Mountains. Although a fire destroyed the original inn in 2005, the property got a new lease on life not long after with new accommodations, an expanded meeting and conference space,...

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