client satisfaction

10 Big Opportunities to Influence Your Client Satisfaction

Have you ever called a business to complain or to get help with something you bought and been put in a voice mail maze, resulting in never getting your problem solved? Have you ever been unhappy with the service you received and then never received a sincere apology? Since your salon/day spa is most likely a neighborhood business (and even if it's a chain where you're running a string of neighborhood businesses), it's critical you ensure your clients are elated...