Careers

Improving Staff Retention with Authentic Appreciation

Retaining quality employees (whether full-time, part-time or contract) is essential to the health of a service-oriented business. Staff turnover is one of the most non-productive business expenses in the spa industry. The loss of productivity, relational damage with clients, negative impact on staff morale, and additional training time all create significant costs for employers. Research has shown that one of the primary reasons employees quit their jobs is that they don’t feel valued or appreciated. Although approximately 90 percent of...

Nine Habits to Avoid at Work in 2015

With a new year ahead, now is an excellent time to expunge work habits that irritate coworkers and make you less effective. "Achieving success requires more than just doing the right thing," says Geoffrey James, contributing editor and award-winning blogger at Inc.com and author of Business Without the Bullsh*t: 49 Secrets and Shortcuts You Need to Know . "Success also means changing the behaviors that hold you back." Here are nine habits you can do without in 2015: Doing the...

Mentoring Matters

What we don’t know is the reason we all need a mentor. Mentoring is a time- and money-saving strategy useful for developing employees. Organizations can uphold business standards and excel in their success metrics . Mentoring is meant to create results. We need mentors more now and for the next decade than we ever did before. Your mentoring program needs to ramp up now. We are in the midst of a mass exodus of baby boomers leaving the workforce and...

Finding Your Career Passion

Earlier in the year, the job search websites went crazy as people tried to find work that was more satisfying. “While thousands of people are dealing with the tragedy of unemployment, many others are looking for jobs that are more fulfilling than the ones they have,” says attorney and author Pamela Samuels Young , whose newest novel, Anybody’s Daughter , was one of five nominees for National Association for the Advancement of Colored People (NAACP) Image Awards’ Outstanding Literary Work,...

Help Wanted

Discover how a lack of qualified spa management candidates is one of the biggest challenges facing the industry and how it could affect your spa.
In a time when jobs are scarce, you wouldn’t think finding experienced help would be an issue. However, when it comes to hiring a new spa director, it can be a lengthy and labor-intensive process to find the right candidate. According to a recent study released by the Global Spa & Wellness Summit (GSWS), it is an issue that many spas may soon experience. In fact, it’s not only one of the industry’s greatest challenges but also one of its...

Spa Director Career Guide, Part 3

What personal attributes should a Spa Director have? Have you ever wondered if your personality profile actually fits the demands that will be placed on you as a Spa Director? Here’s a rather lengthy checklist that you may want to contemplate. Emotionally mature, empathetic not sympathetic, broad shouldered, friendly but not a friend, objective, level headed, stable, flexible, x-ray vision, good organizational skills, sense of humour, firm but fair, inspiring, motivating, possess a spa philosophy, live a wellness lifestyle, exude...

Spa Director Career Guide, Part 1

Although the Spa Director’s Job Description is an ever-expanding list of job challenges and not suited to just anyone, I speak from experience that it is one of the most exciting and rewarding careers imaginable. Whether you are a Spa Director at the top of your game with a proven track record; you have a small handful of notable business successes accumulating; or you are still in the early stages of developing your career, it’s important to acknowledge that your...

How Much “Experience” Do You Really Have as a Spa Professional?

The word “experience” in the spa profession is a double-edged sword. It can either make you or break you. Spa employers are having better luck with just-out-of-school massage or skin care graduates. They can be molded to perform services according to the spa’s protocols. They bring energy and enthusiasm to the field. And most importantly, they haven’t learned any bad habits. So how much clout does “experience” really hold as a spa professional? If you are not present or engaged...

How to Become an Outstanding Spa Therapist

You must have a focus in your career as a Spa Therapist. You simply cannot move through each day without a professional growth plan. You will find yourself working for mediocre businesses, doing mediocre work, and feeling less than satisfied with your mediocre career. Why not set your goal at becoming the best therapist in the business? If this is too lofty for you, what about simply becoming the absolute best therapist you can be? The first thing you may...

Continuing Education 'Self-Propelled' Professionals are a Businesses Best Asset

I've heard it said that a truly motivated, forward-thinking business professional spends an average of 10 - 15 hours each month on continuing education. Over a 12 month period, that equates to 120 - 180 hours of boosting your knowledge base through: 1) Seminars, webinars and trade show presentations; 2) Participating in advanced courses of study; 3) Reading, internet research and data collection; 4) Car audio recordings and videos; and 5) Your choice of any of the mind-expanding resources that...

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