Spa Management

Mentoring Matters

What we don’t know is the reason we all need a mentor. Mentoring is a time- and money-saving strategy useful for developing employees. Organizations can uphold business standards and excel in their success metrics . Mentoring is meant to create results. We need mentors more now and for the next decade than we ever did before. Your mentoring program needs to ramp up now. We are in the midst of a mass exodus of baby boomers leaving the workforce and...

Finding Your Career Passion

Earlier in the year, the job search websites went crazy as people tried to find work that was more satisfying. “While thousands of people are dealing with the tragedy of unemployment, many others are looking for jobs that are more fulfilling than the ones they have,” says attorney and author Pamela Samuels Young , whose newest novel, Anybody’s Daughter , was one of five nominees for National Association for the Advancement of Colored People (NAACP) Image Awards’ Outstanding Literary Work,...

Tips for Encouraging Productive Collaboration

In survey after survey, meetings get knocked by everyone from employees to senior executives as being among the biggest waste of work hours. In one poll, by Office Team, 45 percent of senior executives said their firms would be more productive if they banned all meetings at least one day a week. “The problem that often occurs—beyond the obvious, like lacking a clear agenda—is the underlying current of competition that each person brings to the table,” says Berny Dohrmann, chairman...

Attitude and Spirit

My two most recent blogs explored the topics of honesty and accountability —key guideposts for living a life of conscious leadership. Today, I’d like to dwell on attitude and spirit. As you read this, take a pulse on your own outlook today. Are you feeling generous, expansive, centered, confident, and self-assured in your dealings with staff and guests? Or are you feeling insecure, jealous, envious, petty, or angry toward those around you? Be honest with yourself: Are you seeing people...

The Dos and Don’ts of Getting More Online Reviews

Ratings and review sites have become a crucial tool for business owners. A study by BrightLocal , SEO tool specialists, found 85 percent of consumers read online reviews before choosing local businesses, and 79 percent trust online reviews as much as personal recommendations. What’s more, nearly two-thirds of consumers form an opinion of a business after reading only six reviews. Keeping positive reviews coming in ensures the good reviews move to the top of the list and get read. Here’s...

Being Accountable

As we explore the path of conscious leadership, we naturally stop at the milepost of accountability. To some, this word carries weight, perhaps even crushing weight. But let’s look at it in another, more positive light. When you make a commitment, you create hope. When you keep a commitment, you create trust. This simple truth, when applied to oneself and to those who report to us, clears the brush and debris from the path toward conscious leadership. It is especially...

Protecting Your Identity and Money

At least 110 million consumers were affected by the hack involving Target and Neiman Marcus retailers. Whether or not millions more will have their identities manipulated and finances ruined within the coming months due to more breaches of security at other stores is anyone’s guess, according to Scott A. Merritt, CEO of Merritt & Associates and author of Identity Theft Do's and Don'ts . “By necessity, I became an expert on identity theft. My information was stolen in 2006, and...

How to Ensure a Successful Business or Property Sale in 2014

Corporations are holding record levels of cash, interest rates are low, and the housing market is rebounding. The result? Merger and acquisitions professionals are buying more businesses and high-end homes are selling faster. Silicon Valley had a 26 percent increase in sales of $1.5 million-and-up houses in the first half of last year. If you’re considering selling a business or property in this year—while business is good and before mortgage rates climb—keep in mind that focusing only on the price...

The Spa Menu: Creating a Window That Could Entice Spa-Goers to Step In

Think of your spa menu as your customer’s window to your spa services. Unless that window offers an enticing view of relaxing treatments that resonate to their needs, potential customers may choose to walk past your business instead of stepping in. But how do you make that “window view” hard to resist? First, have a good understanding of your spa’s brand identity. In an interview for Pulse magazine (June 2013), Kapalua Spa’s Regional Director of Spa Operations, Cecilia Hercik, stressed...

Good Business

In today’s business world, it’s no longer enough to compete merely in products or services. Businesses understand that, to be remarkable, they need to also do good for the community they operate in and serve. Why? Prof. Kellie McElhaney, founding faculty director of the Center for Responsible Business at the Haas School of Business at the University of California, Berkeley, points to three crucial reasons. In an interview with Pulse , she says that today’s Millennials want to work for...

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