Spa News Stories

COYLE HOSPITALITY SPA INDUSTRY STUDY FINDINGS: WHAT HAPPENS WHEN GUESTS "PHONE IT IN"

Coyle Hospitality Group recently conducted 200 reservation calls to upscale spas throughout the United States in an effort to benchmark the quality of the initial encounter many guests have with a spa. Forty-four states were represented. All spas were scored using 24 service benchmarks designed by CHG staff. These service benchmarks indicate performance in Service, Hospitality, Attention to Detail, and Revenue Generation. Results are available in aggregate form only, with individual spa data remaining confidential. Methodology Calls were placed during normal business hours and a CHG representative, posing as a typical guest, made a standardized inquiry for a treatment, and...

PERFORMANCE HEALTH LAUNCHES PAIN MANAGEMENT TREATMENTS FOR SPAS

Look Out: "Pain Management Treatments & Products" are the next generation of specialized treatments & retail items for Spa's. Performance Health, Inc (PHI) the manufacturers of BIOFREEZE® and PROSSAGE TM Heat have just launched a new, exciting line of "Pain Management Treatments" specifically developed for Spa's. An estimated 50 million Americans live with pain. By incorporating these simple, effective spa protocols and pre-written menu items into your spa menu you can take care of your existing client's and drive a whole new client base to your Spa business, in turn generating a whole new line of retail sales. Performance Health,...

NEW CALENDAR CELEBRATES SPAS & MOTIVATES READERS TO VISIT

The first calendar devoted to spas, The Art of the Spa — Spas of the World 2006 Engagement Calendar features 52 images celebrating the spa world. A beautiful place to track spa appointments and a constant reminder to spa, The Art of the Spa makes a tempting addition to a spa retail boutique and marketing tool. In addition, it is an affordable promotional tool. For example, spas are giving them as gift certificate purchase incentives, another is including it in spa themed gift baskets — one French spa is even placing complimentary copies in all of its rooms. From tiki...

NEW CALENDAR CELEBRATES SPAS & MOTIVATES READERS TO VISIT

The first calendar devoted to spas, The Art of the Spa — Spas of the World 2006 Engagement Calendar features 52 images celebrating the spa world. A beautiful place to track spa appointments and a constant reminder to spa, The Art of the Spa makes a tempting addition to a spa retail boutique and marketing tool. In addition, it is an affordable promotional tool. For example, spas are giving them as gift certificate purchase incentives, another is including it in spa themed gift baskets — one French spa is even placing complimentary copies in all of its rooms. From tiki...

RESORT SPAS RESTRICT DAY USAGE

Resort spas count on supplementing their overnight business with day guests. However, they may be suffering from "too much of a good thing." Industry studies indicate that some resorts have become so overrun with local drop-ins that they risk alienating overnight guests. A recent survey by the Small Luxury Hotels of the World brand revealed that among spa-goers leading dislikes was, "Upon arrival, finding the spa fully booked with locals." The Wall Street Journal, in a recent article entitled "At Resort Spas, It's Not Your Day, reports that day guests are facing extra fees and minimum expenditures of time and...

CYNOSURE OFFERS FREE EDUCATIONAL WORKSHOPS THROUGHOUT NORTH AMERICA

Cynosure, Inc., a leading developer of medical and aesthetic lasers and light-based systems sponsors a series of educational technology workshops for physicians and others interested in providing non-invasive, aesthetic procedures to remove hair, treat vascular lesions, and rejuvenate skin. Hosted throughout the world, Cynosure workshops cover topics that include laser physics and safety, aesthetic treatment capabilities, to business and marketing strategies. Those curious about introducing lasers to their clinic or spa benefit immensely from attending a workshop as they also learn about turn key solutions to starting a profitable practice. "With so many light-based systems available it's easy to get...

COYLE HOSPITALITY SURVEY FINDS QUALITY OF SERVICE PROVIDER AND CLEANLINESS KEYS TO SPAGOER SATISFACTION

Coyle Hospitality Group has released the results of their 2005 Spa Industry Survey. In an effort to measure spa performance, Coyle Hospitality Group surveyed 2969 people, representing consumers throughout the United States. The survey covered a variety of service related issues from how many treatments are booked per visit and key enjoyment/disappointment factors, to treatments requested and where spa products are purchased. The survey participators were mostly female (2672) between 18 and 61+ years of age, with the majority of respondents in the 23-30 (613), 30-40 (999), and 40-50 (742) age categories. The average amount those surveyed said they spent...

L'OREAL TO ACQUIRE SKINCEUTICALS

L'Oréal, the world's largest beauty company, has signed an agreement to acquire SkinCeuticals, a professional skin care company. Founded in 1994 and headquartered in Dallas, Texas, SkinCeuticals, a privately held company, is one of the largest and fastest growing brands in the professional premium skin care market in the U.S. Through a strong and specialized distribution network, the company sells to dermatologists, plastic surgeons, and high end spas. SkinCeuticals sales in 2004 amounted to 35$M. "The acquisition of SkinCeuticals allows L'Oréal to strengthen its position in high-performance professional skin care," said Lindsay Owen-Jones, Chairman and CEO of L'Oréal. "This market,...

FRAMING NEARS COMPLETION AT RANCHO VALENCIA RESORT'S NEW RESIDENTIAL VILLAS

New 10,000 Square-Foot Spa and Fitness Center Well Under Way Twelve large, luxury vacation homes that will comprise the Villas at Rancho Valencia Resort in Rancho Santa Fe, Calif. have begun to take shape. Framing on the Villas is nearing completion and time is running out for prospective buyers to reserve their interest in Rancho Valencia Resort's new private residence club offering. The Villas at Rancho Valencia offer a total of 96 shared ownership interests. The current price per share is $455,000, a fraction of the cost most people pay to live in Rancho Santa Fe, or own vacation homes...

WORLD'S BEST SPAS NAMED IN SPA FINDER READERS' CHOICE AWARDS POLL

Spa Finder, Inc., the global spa resource, announced its 2005 annual Readers' Choice 'Crystal Awards' at the Turning Point Spa Industry Conference, a gathering of global spa leaders held at the Sentosa Resort & Spa in Singapore. Spa Finder, Inc. CEO and Chairman Pete Ellis presented awards to the world's best spas, by continent, as determined by visitors to Spafinder.com and readers of Luxury SpaFinder Magazine, which together attract a media audience of millions of spa consumers annually. Spa Finder Readers' Choice Awards were also announced for readers' favorite spas by country or region. According to Ellis, the winning spas...

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