SPATRADE OFFERS SPA INDUSTRY'S FIRST WEBINAR: SELLING WITH SOUL

Share this
Who says spas can't make magic and make sales at the same time? Join customer service guru Holly Stiel and Preston Wynne, Inc. business expert Peggy Wynne Borgman on August 2nd at 9:00am Pacific Time (12:00pm Eastern), for the web-based seminar Selling With Soul'. This spirited, interactive presentation will show how your staff can 'give the most to get the most' out of every customer transaction.

Not just another sales or service pep talk, this important webinar will explain the seven key service steps that drive optimum loyalty, referrals, and sales. Not only will your spa enjoy higher sales and retention by Selling with Soul, your employees will be happier and more fulfilled. Don't miss this valuable opportunity to learn how to take your business to the next level of success - even better, this kickoff webinar is absolutely FREE to SpaTrade members.



About the Presenters:

Peggy Wynne Borgman

Peggy Wynne Borgman is the CEO of Preston Wynne, Inc. and the director of two Preston Wynne spas. Ms. Borgman is a principal consultant and seminar leader for Preston Wynne Success Systems, which began offering business-to-business services to the spa industry in 1994. Clients of the consulting division have included Hyatt Hotels, Estee Lauder, LPG America, the Peninsula Hotel Group, Glen Ivy Hot Springs Spas, and Gold's Gym.

Ms. Borgman's groundbreaking Spa Director's Management Intensive and Real World Spa Startup Workshop draw participants from all over the world. PWSS programs are now offered in the US and Asia, and have inspired a host of imitators. Her commentary on the spa industry has been featured in USA Today and Time magazine. She is a member of the board of directors for Next Door Solutions, a domestic violence agency in Santa Clara, California, where she created the Healing Touch Project to enable women form the agency's shelter to experience spa treatments.

Holly Stiel

Holly Stiel, M.A. is a pioneer in the field of customer service. Twenty five years ago, she walked into the international convention of Les Clefs d'Or in Vienna as the first American woman admitted to the exclusive international concierges' association. In 2004 Stiel was presented an honorary membership for her lifetime of service to the profession.

Stiel single-handedly started the concierge department at San Francisco's Grand Hyatt, and was the chief concierge for 17 years. Her leadership served as the model throughout the Hyatt corporation. Holly Stiel's company Stiel Media, LLC developed the customer service training program for 1500 Hampton Inns and Hilton Garden Inns delivered on state of the art, interactive DVD. Other clients include: Bellagio Hotel & Resort, Bank of America, Hilton Hotels, Hyatt Hotels, Disneyland, Nordstrom, Loews Hotels, Marriott Hotels, MGM- Las Vegas, Nortel, Premier Resorts, Advanced Micro Devices, Sheraton Hotels, Sonesta Int. Hotels & Westin Hotels & Resorts.

Stiel's company has produced three comprehensive customer service DVD training products: The Neon Signs of Service, Taking the High Road of Service and Concierge Express. Stiel is also the author of 3 books on customer service. Ultimate Service, The Complete Handbook to the World of the Concierge, considered to be the definitive work on this topic. Thank You Very Much- A Book For Anyone Who Has Ever Said, "May I Help You?" and her most recent book, The Neon Signs of Service Getting to the Heart of the Matter in Customer Service.