guest service

Four things hoteliers and spas need to know about Apple’s iPhone 4S

This morning, Apple announced the newest addition to its beloved line of consumer mobile devices with the iPhone 4S. Apple will also launch the newest version of software for its mobile devices, iOS 5, on October 12. What do hoteliers need to know to stay attuned to guest needs and the effect of new high-powered gadgets on service and technology systems? 1. More guests will stream and download digital content over your hotel’s Wi-Fi network, thanks to Apple’s new iCloud and iTunes Match feature. All of a user’s music will be available to stream over the Internet. Users will have...