Joseph A. Michelli
Joseph A. Michelli, PhD, is an internationally sought-after speaker, organizational consultant, and New York Times number-one best-selling author. He is a globally recognized thought leader in customer experience design. His latest book is "Driven to Delight." Joseph’s other titles include "Leading the Starbucks Way", "The Zappos Experience", "Prescription for Excellence", "The New Gold Standard", "The Starbucks Experience", and "When Fish Fly", which was co-authored with the owner of the “World Famous” Pike Place Fish Market in Seattle. For more information, please visit www.josephmichelli.com.