How to Define Work Culture

Company Culture

Whenever I think about a business, I always wonder what the culture is like. I want to know how the team works together, how much authority each person has in their role, what the priorities are, and how the team handles difficult situations. This isn’t something that I used to think about but as I moved through my career with increasing responsibility, it became important to understand.

I was always aware that how a leader leads is important, but the culture part came later. We don’t learn about culture as we are moving through the ranks, we experience it. Only today this is a conversation with the evolution of conscious leadership.

Culture is largely defined by the organizational leader. It is how this person behaves that defines the culture—how they show up, how they respond to stress, how they prioritize their life and value others, and how they communicate. This gives everyone else permission, both good or bad.

Calling All Female Leaders!

Women in Wellness West | October 28, 2019

Calling all female leaders and women who aspire to leadership in the wellness industry! American Spa has a curated conference designed just for you. Join us in Huntington Beach, CA, October 28, 2019, for the debut West Coast Women in Wellness Conference. This powerful, all-day event will address some of the most pressing issues facing women leaders and leaders-to-be with compelling keynote speakers, breakout sessions, workshops, networking opportunities, and more!

The business world is complex. There are too many variables so it is important to focus on the basics of behavior. It’s impossible to train your team on how to behave in every situation but laying the foundation of a healthy culture can deliver positive and thoughtful interactions at all levels, which is integral to good decision making.

 

Always remember:

  • Be kind and be real
  • Don’t expect everyone to work and learn the same way
  • Allow time for conversation and encourage people to question
  • Admit you don’t know or you are wrong
  • Allow people to fail
  • Grant people authority and mean it

 

Work culture is critical to the success of the business. Employees are your first customers. They create ambassadors of your culture everywhere they go. Make sure their experience is one that demonstrates value, so that is what they lead with.

Read more on

Suggested Articles

As spas across the globe continue to realize the importance of supportive spa softwares and networks, Hand and Stone Massage and Facial Spas has announced its…

Le Marché by NP products make it easy for spa-goers to continue their self-care at home.

With 400 attendees, 55 speakers, and more than 30 educational sessions, the event offered something for everyone. Here's what spa professionals are saying…