Spa Directors must have a unique skill set to be successful in the long term. Duties may include:
- Hiring, training, and managing reception, massage, esthetician, spa, retail and support staffs
- Maximizing the sales of spa retail products
- Implementing standard operating procedures and policies
- Monitoring daily sales activities, preparing monthly financial variances reports, and developing annual budgets.
- Ensuring spa treatment quality controls, including service, cleanliness, and product usage
- Managing purchase orders for professional treatment, and operational supplies
- Developing merchandising plans and purchasing retail products or coordinate with the retail buyer on purchase orders for boutique items
- Maintaining proper inventory levels for all professional and retail products
- Preparing payroll Provide ongoing staff motivation, team development and high standards of service, and coordinate ongoing educational training programs
- Interacting with the press and planning special media events