Qualifications for a Spa Director

Spa Directors must have a unique skill set to be successful in the long term. Duties may include:

  • Hiring, training, and managing reception, massage, esthetician, spa, retail and support staffs
  • Maximizing the sales of spa retail products
  • Implementing standard operating procedures and policies
  • Monitoring daily sales activities, preparing monthly financial variances reports, and developing annual budgets.
  • Ensuring spa treatment quality controls, including service, cleanliness, and product usage
  • Managing purchase orders for professional treatment, and operational supplies
  • Developing merchandising plans and purchasing retail products or coordinate with the retail buyer on purchase orders for boutique items
  • Maintaining proper inventory levels for all professional and retail products
  • Preparing payroll Provide ongoing staff motivation, team development and high standards of service, and coordinate ongoing educational training programs
  • Interacting with the press and planning special media events

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