Do you ever wonder why some teams win and some lose? Why some spas succeed and others close? What is the difference between a winning and losing? Winning team characteristics:
*Passion *Drive *Belief *Persistence *Resilience *Energy *Positive attitude *Teamwork and Respect *Sticking to the game plan *Buy into the plan *Focus and delivering the vision, I could on… Who is on your team? Are they winning or not meeting expectations? In the book, Good to Great, Jim Collins said it best. “First, you have to make sure you have the right people on the bus. Second, get the wrong people off the bus. Third, make sure the right people are in the right seats. Then, you are ready to go from good to great.” Jack Welsh
in his book, Winning
, said he always believed in trimming the bottom 10% of the organization. Those are the people that usually drag you down and hold you back from excellence. Have you assessed your spa’s team skills? If not, you need to. How do you measure your team’s performance? In sports, everything is measured from scoring, to fouls, assists, turnovers, etc. What I see most of the time in the spa industry is lack of performance measures. Are you measuring Key Performance Indicators?
- Volume per guest for both service and retail
- Retention rate
- Referral rate
- Guest satisfaction
- Work ethics…
The one thing I love about sports organizations is they analyze everything. They evaluate and make adjustments, so they can improve and win. That’s why we work so hard to create business tools to help the spa industry improve. Team Building is a key factor to any organization. One person can’t win the game alone. It takes a team to win. The responsibility falls first on the spa leader to select and hire the right people. If that’s an area you need help with, look into Team building with C.L.A.R.I.T.I. It’s a proven successful system to help you build a high performance team. You need a winning team to succeed in business, so don’t hang on to a losing team! If you do, sooner or later you will need to make changes. Don’t prolong your agony, assess your team and shoot for the stars! So make the commitment to be a winner and Leap Ahead! Select, train and build a great team so you can elevate your success and earn the profits you deserve! Be A Winner! Have a comment on this subject? We would love to hear from you! Happy September!