Meet Nathalie Delclos, spa director of The Ritz Paris Club & Spa, who has 17 years of experience in the spa and hospitality industry.
What was the path that led you into the spa industry?
I always had an entrepreneur spirit and natural passion for wellness.
What are the most challenging and rewarding parts of being in the spa industry?
On both sides, to be recognized as a real need and investment in communities.
What is your proudest accomplishment?
Having the spas I've worked for profit by offering specific packages and treatments depending on each marketplace.
What has surprised you most about working in the spa industry?
That we (an industry as a whole) have to fight to get credibility and importance as a real profitable department, in the sense that investing in someone's own health and wellness is worth it.
Where do you think the industry is heading?
More toward personalization of treatments and focusing on results.
What’s your favorite skincare ingredient?
Collagen, that’s the most requested.
What positions have you worked in that you feel have been most influential to your career?
Sales and spa senior director at Four Seasons Hotels & Resorts.
Was there a time you had to make a decision in your career that ended up changing your destiny? How did you handle that challenge and what was your thought process?
When I had taken the jump from sales to spa management. I had to learn about leadership, and also how to be a leader by driving a team of 29 employees all from different disciplines.
If you could work in any other profession in the world, what would you be?
I would stay exactly where I am doing what I do, but focusing more on the strategy and consulting side rather than the operational.
How would you sum up your personal philosophy?
My philosophy is to be precise, consistent, and solid for the team I lead.
How do you like to spend your time away from work?
Traveling and practicing my favorite sports: running, wakeboarding, snowboarding.
What are your three greatest priorities in life?
Family, friends, and sports.
What’s the best advice you’ve received?
If you really want something, act and stop dreaming about it.