Two days ago I went to my stylist and got my hair cut and conditioned. It was very busy in the salon and the salon is petite. While waiting to get my hair rinsed and blown dry, another stylist who I admire for her flawless skin, hair and overall look said to the client, "I need to kick you out of this shampoo chair".
I could NOT believe my ears. Those horrific words coming out of this beautiful, talented womans mouth. To a salon guest? Days later I am still thinking about my experience.
What we say to our customers...can make or break our relationship. Words can make us happy, sad, angry and/or make us feel fabulous. Your thoughts?