Q & A with Jimmy Moss, national director of education of [ comfort zone ]

How many years have you been involved in the spa/hospitality industry?

I have just celebrated my 20-year anniversary as a licensed Esthetician. It’s amazing to me how quickly time has flown by. Tis true what they say, time does fly when you’re having fun.  

What are the most challenging and rewarding parts of being in the spa industry?

The most challenging part of being in the spa industry is also the most rewarding. It’s the fact that you are only as good as the last spa service that you provided. This industry is always evolving and if you do not grow both professionally and socially, and adapt with it then you are road kill. Constant improvement is critical.   

What is your proudest accomplishment?

Marrying my husband ten years ago. It’s a good feeling knowing that all relationships do not become less. Some continue to grow and expand and just keep getting better.  

What has surprised you most about working in the spa industry?

The amazing relationships and friendships that I have developed has surprised me. It’s these relationships that drive our industry forward, both from the product manufacturer aspect to the delivery of services in the spa. Sadly, the relationship seems to be the one negotiable component of growth. I hold onto the belief that no one will ever let you touch them whether it be through a product sale or delivery of a service in the treatment room if they do not trust you. A company logo may drive business through your door but it’s your relationship that will keep it there.     

Where do you think the industry is heading? 

I believe that we are moving toward total integration of wellness and spa. Allowing us to work from the outside in and from the inside out to improve the human condition. The shift will be that this will occur in a more “social spa” setting and will no longer be confined to the treatment rooms.   

What positions have you worked in that you feel have been most influential to your career?

My current position as director of education North America for [ comfort zone ] has been most infuential. It has allowed me to culminate the past twenty years of experience into developing programs that create a difference in the lives of the spa therapist and business owners that I have the pleasure of working with.

If you could work in any other profession in the world, what would you be?

I would be a chef. Ask anyone who knows me, and they will tell you that I love food—both consuming and preparing. I grew up in the South and we have an appreciation for great food and great friends. Are you beginning to see a pattern here? I’m all about relationships and nurturing them.  Food allows both to happen simultaneously.

How would you sum up your personal philosophy?

Servant leadership is the principal guide of my life and career. An authentic servant’s heart allows me to dismiss my own ego and truly focus on the needs of those around me, in personal and professional relationships. There is nothing more rewarding than caring for others within the service industry. People may forget what you said or what you did, but they will always remember how you made them feel.

What are your three greatest priorities in life?

To be a better friend to those that are friends with me. To love more the ones who love me and to love them unconditionally. To know that when I lay down each night for bed that I am a better man that when I woke up.  

What’s the best advice you’ve received?

One of my mentors said, “stop paying attention to what everyone else is doing and you do you Boo.” It’s amazing what happens when you stop paying attention to what everyone else is doing and focus instead on what you do best.