Q & A with Laura Lambert, spa director, The Rittenhouse Spa & Club – Hair by Paul Labrecque

Laura Lambert, spa director of The Rittenhouse Spa & Club – Hair by Paul Labrecque

What was the path that led you to the spa world?

I began my career in the airline industry, where I was trained in providing high-end customer service. It made for an easy transition to the spa industry as a massage therapist while I honed my skills in management.


What are the most challenging and rewarding parts about working in the spa industry?

I am a person who loves to engage with guests from the time they schedule their treatments to the moment they depart. I love seeing the transformation that happens during their visit.


What qualities do you look for in your spa staff?

Passion. I look for individuals who are driven to always go above and beyond and understand how to anticipate guests’ needs.


What has surprised you most about the spa world?

Seeing how much the industry has evolved and how it has become a prominent revenue generator has surprised me. Spas are now viewed as a necessity rather than a luxury.


What is the most bizarre treatment you’ve experienced?

A fish pedicure—I’m not a fan.


What new treatment would you like to try?

Hydrotherm Massage


What’s your go-to spa treatment?

I truly enjoy facials and the immediate results you see and feel.


If you could work in any other profession, what would it be?

Honestly, why would I want to work in any other? The spa industry is one in which people dream of working.


How would you sum up your personal philosophy?

The best way to learn something is by actively doing it.


What’s the best advice you’ve been given?

Consider what people think of you, but don’t be afraid of what people think of you.