Q & A with Timothy Williams, spa director at Ritz-Carlton Spa at The Ritz-Carlton, Rancho Mirage (CA)

Timothy WilliamsGet to know spa director Timothy Williams, who got his spa start in South Florida at Eden Roc Miami Beach 12 years ago and compares spa life to that of a swimming swan.

How many years have you been involved in the spa and hospitality industry?

Approximately 12 years. I started as director of spa and fitness at the Eden Roc Miami Beach in 2002.

What has surprised you most about the spa world?

Watch a swan for an example. The swan on top of the water looks graceful and refined; what you don’t see are the feet moving rapidly underneath. That reminds me of a spa operation.

Where do you think the industry is heading?

The spa industry will continue to be a safe refuge for those individuals in need of therapeutic benefits, a healthy lifestyle, and safe product recommendations. Sourcing preventive health products, programs, and treatments are key to our industry.

What is the strangest client request you’ve fielded?

Bingo night.

What is the most bizarre treatment you’ve experienced?

A shiatsu in a hammock.

What new spa treatment would you like to try?

Any airline that offers massage in-flight.

What’s your go-to spa treatment?

Two-handed 90-minute facial with back massage and reflexology.

If you could work in any other profession in the world, what would it be?

Interior designer for contemporary spaces.