Spa directors and industry experts share some of their most memorable spa experiences in our Secrets From the Treatment Room series.
Some of our guests find it difficult to break away from their cell phones during their spa treatments. We had a guest who was so attached to his phone that he refused to let it go. Side by side with his girlfriend in the Couples Spa Suite, he did not take the time to enjoy the water views but rather continued texting throughout the experience. When it was time to leave the suite–even though the therapist guided him– he stumbled down the few steps, still texting away. Luckily, he was fine but undeterred as he continued texting in the spa lobby while waiting for his girlfriend to change. We wish we could have offered him our Digital Detox, which helps our guests to let go of technology, even if just for a moment, and relish in a bit of tranquility.–Osa Mallo, spa director, The Spa at Mandarin Oriental, Miami.