Many people in the spa industry are afraid of spa management software technology because they think it has to be complicated and difficult to use. Unfortunately, this fear is understandable because many available software systems are complicated. They can be convoluted, difficult to learn and operate, and almost impossible to get help with when you need it.
But that doesn’t have to be – and shouldn’t be – your reality.
Software is complicated to build, but it shouldn’t be complicated to use. It should be easy, and it should make your life easier and your business operations more efficient and effective.
A good spa management software allows you to focus on the important things
A good spa management software system should take care of time consuming and mundane daily tasks, and free up staff time to focus on more important things like customer experience. At the very least your software should be streamlining and simplifying the following:
- Appointment Booking
- Marketing and retention
And if any of the process of implementing or using that software is painful or labyrinthine, you’re working with the wrong people.
How to find the right people? Here are four items to look for in spa management software and software company that works for you and your business.
Comprehensive training and onboarding: Again, the whole point of software is to make your life easier, not more difficult. Your software provider should offer training to everyone on your team who will be using its product. All of these people should be comfortable with and have an understanding of each of the product features and know how to use them.
Cloud-based solutions: Cloud technology facilitates usability. Software in the cloud allows you to have a centralized management system. Staff and managers can check reports, inventory, schedules, and more from anywhere without having to physically be at the spa. Moreover, with more than one location all of this information is connected, meaning that even customer information is available across locations, so staff has immediate access to guest contact and health information and treatment preferences without having to ask for it again. This is wonderful because nobody likes to have to repeat themselves.
Responsive customer support: When you need something, a customer support team should be available to you. Many spa management software companies out there want you to function on their time. If you encounter an issue, there’s no number to call, and if there is a number there’s no one to answer it. It can literally take days for someone to respond and often does. This is absolutely unacceptable in today’s tech-based, fast-paced world. You have a business to run, and that requires a system that works. SAS companies who care about their customers like must offer 24/7 priority customer support.
Fast and easy implementation and high uptime. Many older software systems can take months to implement and may suffer many service interruptions. You need something that will get to work quickly and painlessly, and that will stay working. Book4Time has an incredible 99.9% uptime rate and takes only 4-6 weeks to be up and running.
These are just a few of the must haves for a spa management software system that is easy to use and makes your life easier.
Don’t settle for less. You’ll regret it.
Book4Time is a global provider of cloud-based all-in-one management solutions for Spa and Wellness businesses in over 65 countries. Founded in 2004 by Roger Sholanki, and named one of PROFIT 500 Canada's Fastest Growing Companies, Book4Time is the preferred solution to several of the world's largest and most prestigious beauty and wellness brands on a global scale, with a market reach of over 20 million consumers, managing more than $1.5 billion in annual transaction volume and second to none customer support.