Spa Management

7 Tactics to Hire High Performers (and Avoid Low Performers)

Hiring Best Practice #1: Hire for more than skills. Skills are important, but that's not why new hires fail. New hires fail because they're not coachable, not motivated, lack emotional IQ, and other attitude issues. You'll learn the best interview questions to reveal these tough-to-discover "attitudes." Hiring Best Practice #2: Stop asking common interview questions. Every candidate has canned answers for questions like "Tell me about yourself?" or "What are your weaknesses?" You'll learn how to ask questions they're not...

9 Reasons Why 82% of Salon/Day Spas Don't Celebrate Their 10th Birthday

Most owners believe that not having enough money is the leading cause of business failure. Frankly, they're right: cash is the life-blood of a salon/spa. Without cash, your salon/day spa cannot sustain itself. You won't see its tenth anniversary (82% of the million+ small businesses started each year in the USA never see it), unless you understand and do something about the nine reasons listed below. Reason nine: Absence of a standardized quality program. Whether you are a one-man band...

Spa Finder's Top Ten Spa Trends for 2007

Sleep - A New Dawn in Spa Health Exercise, good nutrition and stress management have long been the domain of spa programs. Now healthy sleep is being added to the curriculum, inspired by the emerging field of sleep medicine, which has revealed that sleep has a profound effect on appearance, weight, and well-being—and that we, as a nation, are dangerously sleep deprived. Look for hotels and resorts to put even greater emphasis on creating ideal sleep environments through minimal light...

Spa Market Research and Feasibility: Compiling the data required to support the investment

Making the decision to build a spa involves a substantial capital investment in a business that has unique nuances and is very different from the hotel business. Today, spa is a requirement in most five star properties and is considered an advantage in most four and even three star properties. As spa has become a must-have facility, it has also become much more important to make sure the spa facility... Complements the project in style and ambiance. Is operationally sound...

Mobil Travel Guide Spa Ratings

The Mobil Star rankings are based on anonymous visits by Mobil inspectors, with treatments and service making up about 75% of the rating and the spa facility accounting for 25%. To be eligible for a Mobil Star rating, a spa must meet the following minimum criteria: A Mobil rated spa will: ? Provide thoughtful, helpful, anticipatory, and personalized services in environments that are unpretentiously luxurious and allow for an experience that can transport a guest from daily stresses ? Offer...

How to Communicate Like an Effective Spa Manager

Have you ever tried to communicate a new idea or project to folks who don't necessarily think or operate the same way you do? Have you ever heard dead silence or saw a bunch of vacant looks? Even your simplest request can get lost in translation if you don't communicate effectively. If your salon/day spa is having a hiccup or two around getting the results you're looking for just read on: Have conversations—not monologues Many entrepreneurs want to get results...

Hire Education: Employing the Right Therapists can Protect your Business from Future Legal Woes

The field of massage therapy and bodywork has grown to include hundreds of schools and several hundred thousand therapists. On average, massage treatments generate 47 percent of a spas revenue, with an additional 15 percent of revenue coming from wet treatments. Treatment rooms take up an average of 39 percent of a spa's indoor space. Because of this incredible growth, the risk of litigation relating to massage therapists is an issue 110 spa can afford to ignore. The best way...

Advice on Entering the Spa Management Field

There are so many opportunities in spa management, yet a lack of qualified talent to adequately fill the need. How do you go about entering the field? Here is some advice: You can be successful as a spa owner without having the technical background of a service provider. Being a good massage therapist or esthetician is no guarantee of being a good spa manager or owner. In fact, the very qualities that make for a good technician can sometims impede...

Top 10 Challenges Every Spa Leader will Eventually Have to Face (With a Smile!)

Problem Why it Happens How to Solve it 1. Employees don't do what you want them to do Because you haven't shown them how to do it Open your mouth often and talk to your employees; show them how to do it and when to do it, and then show them how to do it better and when to do more of it; and how to smile when they're doing it. 2. Products don't sell Because you haven't made your...

Overcoming Self-Doubt and Fear: The Gateway to Career and Business Success

In his insightful book Before You Quit Your Job, (Warner Business Books, 2005), accomplished author and entrepreneur Robert Kiyosaki states, "The fear of failing is the primary reason why so many people do not succeed in life or are not as successful as they would like to be." Human potential guru Anthony Robbins describes personal "wealth wounds" as the negative inner beliefs that many people have about money and one's worthiness of it. Spiritual educator Dr. Wayne Dyer explains that...

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