The front desk is the most important desk in the spa! Don't let spelling errors create a negative impact.

Have you ever wanted to book an appointment with a Celebrity esthetician, stylist, makeup artist or manicurist? ME too!

Are you ready to be flexible to help a client out? A small gesture can go a long way to really providing for a client.

Spa Week is a great time to explore other spas and treat yourself. Noreen shares words of caution to spas offering services.

If you want to be a success, you have to be ready for press.

How we talk to our employees and what we say in front of clients shouts volumes and can sabotage your business!

After the IBS and IECSC Las Vegas shows and just back from NYC the fashion capitol I am happy to share what is in store for us this summer. Here is a peek from the show floor and from the fashionable sights of New York City too.

Looking for a spring retail boost? Look to makeup to add that extra touch!

Noreen wraps up her Groupon experiment and what she has learned.

Noreen updates us on her ongoing experiences with Groupon.