10 Tips to Handling Gratuities

  1. All spa staff should particpate in gratuities at some level
  2. Don't put gratuities on a credit card if you can get away with it. Some spas do and build the fees into their expenses.
  3. Don't discount groups, give them a value-add (product gift, etc.)
  4. 20% gratuity and service fee built-in
  5. Staff gets 15%, 5% handling fee
  6. 15-20% standard gratuity
  7. Commissions for support staff
  8. Front desk should get a percentage of retail sales
  9. Never let staff discuss tips in front of customers or with the front desk staff
  10. Realize that tipping at the end of a service is stressful for a guest--try to make it as painless as possible
     

 

CORONAVIRUS SPECIAL COVERAGE NEWSLETTER

The most comprehensive and up-to-date information relating to the pandemic.

All the day's coronavirus-related news and additional stories for small businesses.

Suggested Articles

This collaboration further supports the members of the organizations while benefiting the greater wellness industry.

In celebration, the spa is hosting a series of social media giveaways through October 2021.

Check out all of the winners and finalists of our annual awards.