Insights from SpaTrade's Sales With Soul Webinar

  • The mindset that creates a great customer service experience is the same mindset that produces great sales.

 

  • You actually make your customers happier by giving customer service like a marketer! When we're wearing our marketing hat, we're thinking about providing maximum value to the guest. This creates a loyal client, not just a satisfied client.

 

  • A more personalized approach to sales and service, along with a specific invitation to return, ensures that the guest is going to receive the maximum benefit from their therapy.

 

  • Our guests come to the spa for a reason. They're spending discretionary time and money with us. There's a VERY good reason they're here. Understanding their motivation enables you to create the most value for them.

 

For an archive of this webinar, visit www.spatrade.com/webinar/archives. for more information on Holly Stiel, visit www.stielmedia.com. For more information on Peggy Wynne Borgman, visit www.pwsuccesssystems.com

 

 

 

 

Suggested Articles

Le Marché by NP products make it easy for spa-goers to continue their self-care at home.

With 400 attendees, 55 speakers, and more than 30 educational sessions, the event offered something for everyone. Here's what spa professionals are saying…

If you can’t take the day off, use National Relaxation Day to consider how to reduce work-related stress year-round.