The founders of ISM Spa, a spa management company, have developed a new platform to facilitate spa operations across the U.S. Named Spa Space, the algorithm is designed to directly match clients to therapists and available treatment rooms at various spa locations. Essentially, the platform takes care of recruiting, staffing, quality control, scheduling, and payroll to therapists for spas, and claims to ultimately improve both therapist and guest satisfaction. The makers of the technology were inspired by Spa Space Chicago. Renowned for doing away with a static spa menu, the day spa has been fostering personal relationships between guests and therapists and allowing therapists to curate customized treatment plans for each client.
“We started developing Spa Space before Covid-19 changed the world,” says Ilana Alberico, cofounder of Spa Space and ISM Spa and owner of Spa Space Chicago. “The intent was to create a technology solution to address the customer, therapist, and spa facility challenges we observed over the past 20 years as spa owners and operators. Now more than ever, the world is seeking the healing power of touch, but the demand is for more personalization. Spa Space will make that possible.”
Spa Space is currently in beta testing within ISM Spa’s network of Southeast U.S. resort and hotel spas. Initial findings have shown that platform utilization has led to operating expenses being reduced by 60 percent, and the company plans to expand in 2021 to several spas, such as Autography Collection Hotels, Grand Hyatt, The Biltmore, Marriott Vacation Club properties, and Spa Space Chicago.