Find out what experts predict will be the next big thing in spa software technology.
“We believe that with all of the changes that are taking place in the payments industry—from mobile and card-not-present payments to omnichannel payments and more—there is a tremendous opportunity to integrate payments systems with spa software to reach a new level of client satisfaction, customer loyalty, and operational efficiencies.”—Bernice Brennan, vice president of marketing, Boulevard
“We’re going to see smarter, more comprehensive software that further elevates the guest experience. And, once we’ve taken care of offering magical customer experiences, the next big thing will be leveraging better data to increase profitability. Algorithms can and will do a much better job at helping businesses save time and increase efficiencies so they can stay focused on their craft. Businesses will know exactly where they stand in many areas such as gift card sales, retention, employee scheduling, inventory usage, and how they stack up against the competition. These powerful insights and competitive standings will also help them plan their next stage of strategic growth.”—Sudheer Koneru, founder and CEO, Zenoti
“Selling retail is a key driver of spa revenues, helping turn tight margins into healthy profits. However, many clients don’t purchase retail from their spas; sometimes, they aren’t ready to buy or just want to wait and see how the product works first. Technology can help spas overcome this challenge and increase retail sales by making it easy for clients to buy directly from the spa. This tool will be massive for the spa business, as instead of clients going to other retailers, they can purchase recommended products directly from their spa’s online store with just a few clicks.”—Sinead Carroll, regional marketing manager, Phorest
“We believe that technology that further supports employee recruiting and retention rates will be essential. Spas with the latest technology that makes the lives of their employees better will continue to thrive.”—Andrea Miller, product marketing manager for salon and spa, DaySmart