Meet Jennifer Anderson, director of spa at L'Apothecary Spa at L'Auberge de Sedona, who has more than 20 years of experience in the spa and hospitality industry.
What was the path that led you into the spa industry?
I graduated college in 2004 and moved to Missouri to help my sister with her family. I looked for a beauty industry job and landed at Ginger Bay Salon and Spa in Kirkwood, MO, as a front desk coordinator. I instantly fell in love with the industry and continued my career ever since. I knew it was home for me.
What are the most challenging and rewarding parts of being in the spa industry?
The most challenging part is navigating between leadership and becoming a service provider. I became an esthetician in 2012 and found my passion working with guests, but I also missed leading a team. I became a field sale salon/development partner in 2014 for Aveda Corp, which sparked my passion for working with entrepreneurs and the business side of coaching and mentoring teams. Out of all of that, the most rewarding was navigating through the various positions, never feeling like I was stuck in a single position, but that there was movement and growth in an industry that provided so many paths.
What is your proudest accomplishment?
My proudest moment was opening Trailhead Spa at Brush Creek Ranch in 2011. It was my first high-end luxury experience and truly a spa that I could mold from the bottom up.
What has surprised you most about working in the spa industry?
The opportunities that came along from learning various positions throughout.
Where do you think the industry is heading?
I think the industry is growing tremendously in the wellness spa, incorporating full experiences for travelers seeking full relaxation and spa trips.
What’s your favorite skincare ingredient?
Hyaluronic acid.
What positions have you worked in that you feel have been most influential to your career?
I feel most influential in my position as a director of spa and wellness and as a salon/spa development partner.
Was there a time you had to make a decision in your career that ended up changing your destiny?
In 2019, I took a break in the industry. I still continued in the treatment room but chose to become an entrepreneur and founder of another business. This helped me gain perspective and insight into fully understanding business dynamic, economical impacts to the industry, and navigating leadership development.
How did you handle that challenge and what was your thought process?
I focused on leadership development and gaining skills to help become more of a high-level leader. I focused on courses and information that would develop my problem-solving skills, communication, and team development.
If you could work in any other profession in the world, what would you be?
I am creative, so anything working with my hands and creating is where I would live.
How would you sum up your personal philosophy?
Life is short. Do your best. We are not promised tomorrow.
How do you like to spend your time away from work?
In nature, on a hike, spending time with family and the outdoors.
What are your three greatest priorities in life?
Family, friendship, and living life to the fullest.
What’s the best advice you’ve received?
Don’t let perfection be the enemy of good.