MINDBODY, a web-based business management software for health and wellness businesses, has selected Listen360 as its newest Approved Technology Partner, bringing powerful customer feedback management to MINDBODY subscribers. “Listening to clients is central to what we do at MINDBODY," says Rick Stollmeyer, chief executive officer of MINDBODY. "We use Listen360 to capture and analyze feedback from every MINDBODY subscriber. Our own experience led us to develop the partnership with Listen360 so we could offer the same benefits to our subscribers.”
Listen360, the industry’s most effective customer listening solution, automatically captures and analyzes customer feedback in real-time, then displays it on intuitive dashboards so organizations can understand at a glance which customers are happy or unhappy, and what action to take to resolve issues quickly. Listen360 works with MINDBODY’s management system, accessing customer information to automatically trigger feedback requests at regular intervals throughout the year.