Be An Overachiever

Through my own experience, I've learned that setting personal goals helps me strive for more than the status quo and at the same time keep tabs on my progress. Setting goals—and working hard to achieve them—plays an even bigger role in businesses, such as the ever-changing and highly competitive hospitality industry. John Harms, founder and CEO of Millennium Systems International, agrees. According to him, setting strategic team and individual goals will increase staff engagement, enhance communication, and keep them on track. As the new year quickly approaches, you and your spa team should be thinking about fresh goals to boost business and excite clients. With that in mind, an upcoming webinar hosted by Harms will help you plan effective goals with information on the six growth indicators, how to build trust with your staff, involve the front desk, and track forward focused metrics that are proven to help you grow. Register here and tune in Monday, Nov. 17 at 1:00pm EST (10:00am PST) to hear from Harms live.

How often do you and your spa team set goals and assess progress and what effect do they have on the overall business?