In an effort to celebrate the wellbeing of its colleagues, guests, and customers, Hyatt recently hosted its first-annual Global Day of Gratitude. On December 12, all guests checking into a Hyatt-branded hotel and Hyatt colleagues across the globe were encouraged to send a postcard to someone they are grateful for. The custom-designed Gratitude Grams were distributed to guests upon check-in. As an added bonus, if guests returned their filled-out card to the hotel, Hyatt covered the postage.
“We believe wellbeing is the ultimate expression of our purpose—to care for people so they can be their best,” said Mia Kyricos, global head of wellbeing for Hyatt. “By placing wellbeing at the heart of our business model, we promise to lead the hospitality industry in caring for the wellbeing of our colleagues and guests alike.”
Kyricos joined the Hyatt team in August of 2018 and was tasked with driving Hyatt’s internal and external wellbeing strategies. Since planning to develop its wellness initiatives, Kyricos and Hyatt are focusing on three landmarks of wellbeing: Feel—how you feel, or your emotional and mental wellbeing; Fuel—how you fuel your body through things like food, nutrition, and sleep; and Function—how you physically move and function at work, in life, and at play.
“At Hyatt, we know that gratitude is proven to positively impact how we feel about ourselves and the world around us,” Kyricos continues. “We are excited to unite our colleagues and guests during this Global Day of Gratitude in a single act of kindness, while also taking another important step toward becoming caretakers of wellbeing across Hyatt, and realizing our vision of a world of understanding and care.”
Moving forward, Hyatt plans to bring its landmarks of wellbeing to life through guest-focused collaborations, including products and services designed to positively impact how colleagues, guests, and customers feel, fuel, and function in and outside of hotel stays.