Sofitel Selects SpaBooker as Software Provider

Sofitel Lisbon LiberdadeSpaBooker, a spa management software that unifies operations and automated marketing on a single web-based system, announced that Sofitel, a global luxury hotel brand, selected the software company to streamline operations. “While evaluating the various spa solutions available on the market today, Sofitel identified SpaBooker as a partner with the technology breadth and infrastructure to facilitate our ambitious deployment plan,” says Richard Dubost, vice president of technology and information, Sofitel World Wide. “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.” SpaBooker’s business management tools allow Sofitel to use one unified system and provide the brand with back-end support needed for secure operations. “We needed to provide an easy online-booking experience to our clients, who in certain markets, were demanding this convenience,” says Aldina Duarte Ramos, director of development, wellbeing activities for Sofitel. “Superior customer relationship management is at the heart of our business. By providing a simple online booking experience, SpaBooker has become a key element to our success.”




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