Meet Martina Zecca, a 13-year-veteran of the industry and the current spa director at the T Spa at Grand Hotel Tremezzo in Lake Como, Italy.
What was the path that led you into the spa industry?
I started as a spa therapist, and through my experiences at the Forte Village Resort in Sardinia, I moved into the role of assistant spa manager, which led me to becoming the spa director at Grand Hotel Tremezzo, of which I’m very proud.
What are the most challenging and rewarding parts of working in the spa industry?
What mainly rewards me is guest satisfaction and team harmony.
What has surprised you most about the spa world?
The best surprise for me is getting to meet different people every day and assisting with a variety of guests with different needs and working with stimulating people.
Where do you think the industry is heading?
I think the industry is heading toward a higher standard of quality and being more recognized and appreciated worldwide.
What is the most bizarre treatment you’ve experienced?
The most bizarre treatment I’ve experienced as a spa therapist is a massage in a sea-oil pool. The pool was rich in magnesium and salt, and the therapist flows together with the guest while performing a massage that is both therapeutic and lulling.
What’s your go-to spa treatment?
Surely, it’s the hammam suite, the typical Turkish purifying treatment personalized to the Italian style.
What two things about you don’t we don’t know?
I am a very patient and passionate worker, and my wish is to keep growing in the hotel world.
How would you sum up your personal philosophy?
Showing passion for this job and keeping calm in every kind of situation.
What’s the best advice you’ve received?
To be myself, welcoming, helpful, and always smiling with guests and my team.