With the increased use of software, make sure to follow these expert tips to keep personal information secure.
“If your spa business handles electronically protected health information, you must implement security protocols and privacy policies in your business practices that adhere to HIPAA’s compliance guidelines.”—Sinead Carroll, regional marketing manager, Phorest
“Two-step authentication is an extra layer of protection. Access control—levels of access for different roles—means that different people in a business can only see what they need to see.”—Fred Helou, founder and CEO, Vagaro
“It’s very important for spa owners to encrypt and secure their clients’ data so that it doesn’t fall into the wrong hands. Payment data is particularly sensitive, which is why it’s crucial for spas to work with a certified payment facilitator that has taken all of the necessary measures.”—Bernice Brennan, vice president of marketing, Boulevard
“We’re seeing that larger and smaller businesses are increasing their software use, which means collecting private information is necessary in order to provide the right form of care or service. That’s why understanding the liability associated with this information is critical. Businesses need to be diligent about asking all the right questions and ensuring their software supports these capabilities and consolidates information safely. Software solutions make it easy for businesses of all sizes to grant their guests true flexibility and control over their information, and whether to opt in or out.”—Sudheer Koneru, founder and CEO, Zenoti