The Importance of Choosing the Right Spa Software

As we approach the end of the year, this is a time when many spas consider updating or changing their spa software. Whether you are considering a change or want to ensure that you are utilizing all of the features that your current spa software offers, now’s a good time to put spa software at the top of your priority list. I asked Sebastian Vos, CEO of Millennium Systems International, creators of Meevo, questions about spa software and you can read his expert insight below.

Allan Share
Allan Share (American Spa)

Why is spa software so important to running a successful business?

Spa software is an important tool for the successful management of any spa. Your spa software is the foundation of your productivity and revenue potential. It enables spa owners and managers to streamline and automate time-consuming tasks, freeing up time to focus on what they love, pampering guests. When you maximize its features, spa software can help you increase the average ticket amount, improve client retention and frequency of visit, boost the bottom line, and so much more. The right spa software system can enhance the customer experience to build long-term relationships with guests.

Is it a complicated process to switch spa software systems?

Switching software has been and will always be challenging. What has made transitions easier though are the availability of new Digital Adoption Platforms (DAP) and Learning Management Systems (LMS) within the SaaS space.

What are some of the top software requests from clients today?

Simple yet powerful software. Business owners today want a platform that is easy to use but powerful enough to help them with their day-to-day operations. Businesses are looking for a topnotch experience for their clients, whether it’s utilizing e-commerce solutions or receiving appointment notifications. Clients also want to take a deep dive into their data to analyze trends to influence business decisions. Lastly, they are looking for a software partner that listens to the needs of its customer base and prioritizes its roadmap to meet their needs.

How can a spa make money from software?

Software should not be thought of as a cost of business but rather an investment in your business. The goal is to provide simple tools to help save more time, make more revenue, and create happy clients.

Is better software about efficiency of time?

The more time you have booked, the more money you are making. Time is a commodity that cannot be given back once passed. It’s not just about the efficiency of time, it’s also about providing the tools necessary for a business to be aware of how it is operating to make informed decisions to grow revenue, engage with employees on their performance, streamline operations, and provide a top-notch customer experience.