The Spa at Ponte Vedra Inn & Club Uses Online Booking to Increase Revenue

The Spa at Ponte Vedra Inn & Club, FL, increased revenue by 25 percent by adding online booking for spa appointments. With SpaDirect online booking solution from the Ryatta Group integrated with the SpaSoft Spa Management System, the spa was able to capture business anytime, even outside of business hours. “The online booking is just as flexible as a reservations agent, and always on duty,” says spa manager Tara Shewey. “We felt like we were losing a lot of potential bookings because we didn’t have somebody 24 hours a day. Online booking with SpaDirect is really helping us capture business after hours.” Whether connecting to Ponte Vedra’s online booking website from a desktop computer, tablet, or smart phone, guests can easily reserve or change appointments and purchase gift cards. “We knew that online booking was going to be successful,” says Shewey. “However, I didn’t think it was going to be such an immediate success. Reservations began to flow within the first hour of going live.”