In an effort to address health concerns amid the ever-evolving COVID-19 pandemic, Four Seasons Hotels and Resorts recently entered into a consulting agreement with Johns Hopkins Medicine International to help develop the proper health and safety protocol for the luxury hospitality company’s hotels and resorts worldwide. Four Seasons has also been working closely with EcoLab, a leader in water, hygiene, and infection prevention services, and International SOS, medical and travel security services firm, to develop these solutions. Says John Davison, the president and CEO of Four Seasons Hotels and Resorts, “Within this new environment, our singular goal is to provide guests, residents, and employees with the confidence and assurance that their health and safety is our first priority.”
Named Lead With Care, the program aims to provide care and comfort to all Four Seasons guests, employees, and residents with everything from basic measures, such as the increased usage of sanitizers and masks, to more intensive ones, like additional food handling protocols, further employee training, and enhancements to ventilation systems.
Here are some additional details about the Lead With Care enhanced health and safety program:
- Rooms will be disinfected daily with EPA-approved products and will have blacklight inspection by room attendants;
- Public areas will be cleaned hourly with extra attention to frequented areas including front desk counters and public restrooms;
- The COVID-19 Advisory Board is exploring an array of options to equip properties with the latest tools and technology, including electrostatic spraying, ozone technology for air purification, and/or UV technology for HVAC systems.
- Lead With Care kits will be placed in each guest room providing masks, hand sanitizer, and sanitization wipes, with additional masks supplied on demand
Four Seasons is also continuing to invest in its App and Chat, which allows guests to limit face-to-face interactions and speak to employees virtually. Guests can use the app to request a variety of services, including luggage pickup, airport transfers, reservations, and room service. “For nearly 60 years, Four Seasons has set the global standard for excellence in hospitality and service,” says Davison. “Lead With Care is a continuation of this high standard, building upon the strong foundation of trust and confidence that we have established through decades of experience. This new program is about offering genuine care and the highest levels of service, enhancing procedures to protect our guests, residents, and employees, while also ensuring that they feel safe and reassured.”