Email marketing is one of the most effective ways to communicate with loyal and potential clients. “It’s an opportunity for a business to deliver a personalized message or detailed information directly to someone,” says Erica Lee Dement, director of marketing and design at Lira Clinical. “In turn, it allows the customer to respond directly back to the business on a personal level or have various options to clickthrough to content. It allows for a more consolidated interactive and informational approach when connecting with your audience, and it differs from a social media platform that offers one form of content and a click-through link to the masses.”
Your spa can utilize email marketing to provide clients with information about the company, give relevant updates, and post a video and links to engage clients. “You can think of it as a mini website with the latest customized content,” says Dement. “This type of direct messaging is so important because it offers more of a personal experience. If you can get a user to opt-in to receive email communication, it’s because they are interested in what you have to offer or the subject matter at hand. Maximizing that interest opens a lot of windows for marketing opportunities.”
Here, learn from our experts how email marketing can benefit your spa.
How can spas increase open rates?
“Be clear, concise, and have a call to action. Personalization is also key, so emails should always be targeted. While sending a single message to all clients may be effective, leverage data, such as purchase history, gender, and geographical location, to make the information more personal and applicable to clients. Email campaigns should also be mobileoptimized, as they heighten conversion rates and email lead generation. Make the email measurable. Test the email to determine which design elements and content are engaging with clients and increasing conversion rates. Making your content as genuine and personable as possible will help increase the connection between your brand and customers.”—Chad Hankinson, founder, Stylie
What are the benefits of an effective email introduction?
How can spas improve subject lines?
“Keep subject lines personally captivating and less descriptive. Email subject lines should either get to the point, perk individual interest, or promote a call-to-action. If you are struggling with your subject line, put yourself in your consumers’ shoes. Ask yourself, ‘would I open this email?’ If it is a sale, make sure you are displaying the relevant discount details. If it is a promotion, get creative and have fun with enticement.”—Dement
Is email timing important?
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