In an attempt to demystify the world of consulting, the Global Wellness Institute (GWI) has put together a task force of spa professionals to tackle the topic as part of its GWI Consulting Initiative. In addition to providing tools and resources for those looking to engage the services of a consultant, the initiative also helps clarify the role of consultants, provides guidelines on the selection process, creates common best practices, and mentors those who want to become consultants. The group also created a list of common areas of practice. Looking for help in any of these areas? A qualified spa consultant can help.
Pre-Opening Activities
- Market analysis, site analysis, and financial feasibility studies
- Concept development and programming
- Financial forecasts
- Architecture and interior design review and value engineering
- Equipment, supplies, and operations specifications and procurement
- Creation of spa menus, programming, and pricing
- Retail product development, procurement, and merchandising
- Compensation strategies and policies
- Staff recruitment and hiring
- Sales and customer service training
- Technical training for therapy staff
- Employee handbook and operations manual creation
- Formulation of pre-opening plans
- On-site pre-opening assistance
Ongoing Activities
- Operational assessments of staff, facility, customer service, and financial performance
- HR process review
- Business process analysis, including inventory management
- Compensation plan review
- Sales and marketing performance analysis
- Motivational, customer service, and staff training and development
- Retail performance review and vendor and pricing analysis
- Quality management system review
What does your spa consultant do for you that we might have skipped on this list? Let us know on Facebook, Twitter, Instagram, and LinkedIn.
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