Hand and Stone Massage and Facial Spas Partner with Zenoti Software

Hand and Stone has elected to use Zenoti as its spa software platform // Photo via Shutterstock

As spas across the globe continue to realize the importance of supportive spa softwares and networks, Hand and Stone Massage and Facial Spas (multiple locations) has announced its partnership with Zenoti Software. Zenoti, a cloud-based platform popular within the spa, salon, and medical spa industries, will provide the Hand and Stone spa franchise with competitive tools to meet the ever-changing needs of its clients and employees through digital marketing, analytics, and a point of sale system (POS).

“We’re excited to partner with Zenoti to offer a highly personalized and modern spa experience for our guests and members,” says Joe Brauer, chief technology officer at Hand and Stone. “We started our evaluation of software providers knowing we needed a proven cloud-based system that could reliably support our network of spa locations. Zenoti stood out as the most robust platform, and as a partner that will lead with innovation for years to come. Their solution provides a one-stop business management tool capable of supporting our business’s custom workflows, for the individually tailored spa experience that our guests have come to expect.”  

Zenoti’s software will be implemented at over 400 Hand and Spa locations within the U.S. and will create streamlined processes for both staff and clients through Zenoti Go, a smartphone application for both staff and clients. Through Zenoti Go, Hand and Stone can expedite the check-in and check-out process; accept payments; view and manage guest information; add services, retail, or memberships to an invoice; rebook appointments; track payroll with commission and tips; view schedules; and more.

“We are thrilled to welcome Hand and Stone to the Zenoti community.” said Sudheer Koneru, CEO at Zenoti.  “As guest expectations evolve, spa operators will need to make pivotal changes in their guest engagement strategies. With Hand and Stone, we’ve found a partner that is able to fully leverage our solution in order to meet the changing demands of customers. We will remain focused on solving the needs of the largest businesses in the industry as the industry goes through a transformation.”

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