Upace, the mobile wellness-services platform, has just unveiled new features and functionalities to meet the needs of its users whose facilities provide personal training and spa services. The recent update adds flexibility and range to the customizable app and platform, while still boosting customer service and operational efficiency.
“We’re excited to debut new features that enable the integration of our operational and customer service benefits with special services,” says Upace founder and CEO Rachel Koretsky. “College and university rec centers are increasingly offering spa treatments—like massage and eyebrow threading—as well as personal training options. These services, and the demand for them, are rising at YMCAs, gyms, and health clubs, too.”
Upace’s new personal training and spa modules were designed to improve both booking and staff management by giving members the ability to instantly view available appointments, request bookings, and communicate directly with facility staff. Staff users of the platform can now view their personal daily, weekly, or monthly schedules, as well as record notes after a session, and communicate directly with facility members. Managers now have access to view employee schedules, manually book appointments, and review payments.
Like Upace’s other features, the personal training and spa modules are tied to automated data collection and analysis that allows facility managers to develop a complete profile of each member, as well as monitor trends in member growth and retention tied to specific services. In turn, they can create strategic messaging that’s personalized to the needs and wants of the individual, as well as identify when to re-engage someone whose center, gym, or club usage has lapsed. The customizable, two-sided platform offers real-time data for both clients and staff via mobile app and online.