Meet Kristin Brock, a skincare specialist who became spa director at The Spa at Carneros (Napa, CA) following 11 years as the spa’s lead esthetician.
American Spa: How many years have you been involved in the spa/hospitality industry?
Kristin Brock: I have been in the spa/hospitality industry for 13 years.
AS: What was the path that led you into the spa industry?
KB: Ever since I was 16, I have been in some sort of customer service role in any job I worked. About 14 years ago, after I graduated college, I discovered esthetics as a profession and decided to complete the program. I fell in love with skincare and the ability to offer amazing guest services while performing facials in the treatment room. A little more than 11 years ago, I became the lead esthetician at Carneros Resort before taking the opportunity to be the spa director two years ago. Guest service and skincare continues to be a passion of mine, and I am fortunate enough to able to experience both in the role I have here at the spa.
AS: If you could work in any other profession in the world, what would you be?
KB: If I weren’t managing the spa here at Carneros Resort and could have any job in the world, I would love to do something with dogs. I have often considered getting involved with a rescue or starting my own. Dogs can be so therapeutic to the soul. I have two German Shepherds that are just as much my kids as my human daughter is in my life.
AS: Where do you think the industry is heading?
KB: I think wellness is becoming far more mainstream and a necessity for people and less of a luxury. High workloads and stressful schedules force most to take a step back and re-evaluate what is necessary to find balance. The new services on our spa menu touch on many areas that stress may affect.
AS: What’s your favorite skincare ingredient?
KB: Although there are many exciting ingredients available, I have always been a big fan of hyaluronic acid for the plumping, densifying, and hydrating benefits. Every person is dehydrated to a varying degree, and hyaluronic acid is that huge drink of water the skin loves and needs.
AS: How do you like to spend your time away from work?
KB: I’m most happy spending time with my family. On a typical day off, you will see me with my husband, my daughter, and two German Shepherds poolside or BBQ-ing at my parents’ house.
AS: How would you sum up your personal philosophy?
KB: Be kind and empathetic towards others. I try to teach my six-year-old daughter this on a daily basis. You just never know what another person may be going through, and the kindness and empathy you show may turn his or her day around.