Hyatt and American Airlines Surprise Healthcare Workers With Free Vacations

Hyatt and American Airlines surprised thousands of frontline workers at NYC Health + Hospitals Elmhurst with free vacations. // Photo Credit: Ann-Sophie Fjello-Jensen/AP Images for Hyatt

NYC Health + Hospitals Elmhurst is one of the hardest hit hospitals during the pandemic, made up of over 4,000 workers ranging from doctors, nurses, physician’s assistants to the facility and food service providers. As these healthcare workers continue to fight against COVID-19, it has left them exhausted. In support of these frontline workers, Hyatt hospitality partnered with American Airlines to surprise the hospital’s healthcare workers with complimentary three-night vacations to reconnect and recharge with loved ones.

Once they are able to travel, Elmhurst Hospital workers will be able to choose from select U.S. or Caribbean destinations where American Airlines will provide a free round-trip flight with priority boarding. For three nights, the guests will be able to unwind and enjoy wellbeing experiences, food and beverage menus, outdoor activities, and more at select Hyatt properties.

Vice President of NYC Health + Hospitals and CEO of NYC Health + Hospitals Elmhurst, Israel Rocha, is grateful for both brands’ generosity. ““We are extremely grateful to Hyatt and American Airlines for this generous gift to our healthcare workers, who have been at the epicenter of the COVID-19 pandemic,” said Rocha. ““Our doctors, nurses, and other staff on the front lines of this unprecedented healthcare crisis really appreciate the outpouring of support from two of America’s major companies, and we look forward to taking advantage of these well-earned vacations in the near future.”


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NYC Health + Hospitals Elmhurst is a part of a community made up of nearly one million people. During this crisis, the hospital increased its Intensive Care Units (ICU) capacity by 500 percent, making it one of the hardest hit hospitals in a city.

Loyalty members of Hyatt and American Airlines are even getting involved with giving back by offering to leverage their mileage and points to healthcare workers. World of Hyatt members can learn more and contribute their points to help support healthcare workers at American Airlines AAdvantage members can learn more and donate miles at

The support doesn’t end there though, as Hyatt is welcoming healthcare providers globally into the “Hyatt family” by providing frontlines workers with the Hyatt Friends & Family Rate. Qualified healthcare workers will have access to the special rate by visiting or their Global Contact Centers. All they’ll need to do is include the special offer code THANKYOU, and validate their professional status. The offer will go on through June 30, 2021.


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