Earlier this year, eyelash extension brand NovaLash was honored at the Better Business Bureau award ceremony as a winner of distinction, marking the third time the company was awarded for its service excellence.
When asked what it meant to continue to receive the prestigious award, Beth Fetzer, NovaLash COO, said, "we work hard to provide top notch service to our customers and clients and it is an honor to be recognized for our efforts. We are thrilled to win this prestigious award for the third year in a row. Quality does not just happen. It is the result of thoughtful ongoing concern, sincere effort and skillful execution of a talented team.I am very proud of my team at NovaLash.”
So why is it that many spas are hesitant to include lash extensions in their service menus? One reason is that many don't find the services relaxing. In fact, some spas worry that clients who get eye lash extensions won't be able to enjoy other services the spa offers, like facials, saunas, or massages. Zachary Falb, a global master trainer at NovaLash, doesn't agree with that myth. Falb notes that due to NovaLash's platinum bond series of adhesives, the lashes and glue are water, oil, and sweat proof, allowing clients who receive a NovaLash treatment to have full use of spa facilities afterwards. Additionally, NovaLash uses a patented drying machine called the airNova, the only patented drying machine within the industry, that can be used to massage a client's head and face while simultaneously drying the lashes post-treatment.
Hear all of what Falb has to say regarding NovaLash use in spas here: