On this episode of The Well Way with American Spa podcast, we sit down with Julia Sutton, chief operating officer (COO) of Exhale Enterprises, a lifestyle brand in the spa and wellbeing industry that operates more than 20 properties across 10 markets, and supports an employee base of 2,000 people. Prior to cofounding Exhale, Sutton served as the national operations director for Wellbridge, where she oversaw 10 spa facilities across the country.
In this episode, Sutton discusses how Exhale was founded, the secrets to making spas profitable, building a strong reputation and passionate brand following, and more. She delves into Exhale's partnership with Hyatt, which is built on a mutual philosophy surrounding overall and total-body wellbeing, and how she implements that philosophy into her daily life and personal wellness routines. Plus, she shares her tips on prioritizing and personalizing wellness, how to exceed client expectations and overcome challenges, and what she sees for the future of the wellness industry.
Listen to The Well Way with American Spa podcast featuring Julia Sutton below.
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